Avatar of Quadfilth #2104
Quadfilth #2104
Technical issue: Disconnection all the time(1)Category: Technical SupportMay-11-2016 1:15 PM PDT (3 years ago) Go to Blizzard forum post
Every 5 minutes or so i get disconnected from current game and back to "lobby", sometimes even more frequent.

What i have tryed so far to fix this problem: Flushed DNS, reconnect router & modem to obtain a new DNS, set a static DNS to google's(8.8.8.8 / 8.8.4.4) for both IPv4 and IPv6. I even tryed repairtool and reinstalling the game with no success.

Static DNS used:
    IPv4:
  • 8.8.8.8
  • 8.8.4.4
  • IPv6:
  • 2001:4860:4860::8888
  • 2001:4860:4860::8844


Here are some important information to maybe help out someone solve this:
TRACEROUTE:

traceroute to 213.52.1.52 (213.52.1.52), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.547 ms 0.624 ms 0.739 ms
2 * * *
3 37.244.9.100 (37.244.9.100) 0.696 ms 0.780 ms 0.815 ms
4 37.244.9.32 (37.244.9.32) 0.653 ms 0.721 ms 0.772 ms
5 prs-b8-link.telia.net (62.115.46.153) 0.507 ms 0.519 ms 0.528 ms
6 prs-bb3-link.telia.net (213.155.131.2) 1.219 ms 1.158 ms 1.234 ms
7 ffm-bb1-link.telia.net (62.115.143.88) 11.315 ms 11.321 ms 11.316 ms
8 hbg-bb1-link.telia.net (62.115.134.67) 17.914 ms hbg-bb1-link.telia.net (62.115.115.225) 17.840 ms hbg-bb1-link.telia.net (213.155.135.149) 17.783 ms
9 kbn-bb3-link.telia.net (62.115.142.98) 23.775 ms kbn-bb3-link.telia.net (213.155.134.198) 24.542 ms kbn-bb3-link.telia.net (213.155.134.196) 24.562 ms
10 oso-b4-link.telia.net (213.155.131.131) 30.994 ms oso-b4-link.telia.net (80.91.247.151) 45.197 ms oso-b4-link.telia.net (62.115.135.163) 30.845 ms
11 broadnet-ic-305679-oso-b4.c.telia.net (213.248.84.234) 31.738 ms 32.165 ms 32.178 ms
12 te1-0-13.cr2.oslosda310.as2116.net (195.0.243.61) 34.134 ms 32.393 ms 32.094 ms
13 ae2.cr2.tdjern.as2116.net (195.0.242.233) 40.213 ms 39.000 ms 41.310 ms
14 ae3.ar1.prinsg39.as2116.net (195.0.242.209) 37.093 ms 37.212 ms 37.095 ms
15 195.204.200.94 (195.204.200.94) 43.737 ms 43.896 ms 44.183 ms

11/05/2016 18:36:17 UTC
--------------------

PING:
PING 213.52.1.52 (213.52.1.52) 56(84) bytes of data.

--- 213.52.1.52 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5000ms

11/05/2016 18:36:17 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.5 0.5 0.6 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.100 0.0% 10 0.6 0.7 0.6 0.8 0.0
4. 37.244.9.32 0.0% 10 0.6 0.7 0.6 0.9 0.1
5. prs-b8-link.telia.net 0.0% 10 0.5 0.5 0.5 0.5 0.0
6. prs-bb3-link.telia.net 0.0% 10 1.3 1.2 1.1 1.4 0.1
7. ffm-bb1-link.telia.net 0.0% 10 85.4 26.1 10.7 85.4 24.3
8. hbg-bb1-link.telia.net 0.0% 10 18.0 22.5 17.9 63.6 14.4
9. kbn-bb3-link.telia.net 0.0% 10 24.7 24.5 23.8 25.3 0.4
10. oso-b4-link.telia.net 0.0% 10 31.1 30.9 30.4 31.4 0.3

11/05/2016 18:36:17 UTC
--------------------


Debug(D3debug.txt: Last few messages) :

2016.05.11 22:04:50.057060400 PostFXGfxInit() success
2016.05.11 22:04:50.057444700 SubObjectGfxInit() 1
2016.05.11 22:04:50.085991400 Initializing client world BattleNet_Act4Screen...
2016.05.11 22:04:50.519052100 SendAchievementsMessage hero:NAME id:102 count:1
2016.05.11 22:04:50.719780700 >>> NAME BnetService::InvokeLeftGameSession_OnLeaveGame code=0
2016.05.11 22:04:50.888404700 >>> NAME BnetPartyState::SetDesiredJoinPermission ASK_TO_JOIN(3) token=75 SetPrivacyLevelCallback callback_code= (10016)
2016.05.11 22:04:50.888599700 ERROR: >>> NAME BnetParty::SetMyGameOpenToFriends_SetJoinPermissionFailure code=10016 isOpenToFriends=0
2016.05.11 22:04:52.433868400 de activate app 0 iconic 0


Brief description
I have never had any issues before, and when i get disconnected i simply get tossed out of the current game and back into lobby. There are no errorcodes other then "You have been disconnected from the server".

I believe this to maybe be a Battle.net client bug, because in recent debug-reports there has been Methods called for friends-functions or achievement-functions related to battle.net client.

I cannot play solo, because the game WILL get cancled due to disconnection. I just have to forget about greater rifts, because the keys will be wasted. Normally i cannot even finish T10 rifts, which usually only takes 2-3 minutes.

Disclaimer:
Now i realize there are quite a few topics about simular issues, but some are really old topics from around 2014. This is still an issue, and i don't mean to overflood the forums by reposting an addressed issue but i feel this needs to be fixed asap.

Underneath is a few comments containing valuable information.
Avatar of Kiemmaki
Kiemmaki
Technical issue: Disconnection all the time(5)May-12-2016 5:50 AM PDT (3 years ago) Go to Blizzard forum post
Hello Quadfilth,

I am sorry to hear about your issue. Having looked at your MSInfo, do you connect via cable or wireless to your router? Because the MSInfo shows both adapters being active which sometimes causes issues. Could you connect your PC with a cable, in case you don't use one, to see if that gives an improvement? And secondly, you could also update the driver for your network adapters from the webpages of the different manufacturers.

9 36ms 1/ 100 = 1% 1/ 100 = 1% kbn-bb4-link.telia.net [62.115.139.250]
0/ 100 = 0% |

Your pathping also shows packetloss. You should contact your ISP with those findings.

But you should give it a try to connect via cable, just to see if that makes a difference.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Technical issue: Disconnection all the time(8)May-13-2016 11:02 AM PDT (3 years ago) Go to Blizzard forum post
Hello Crow66695,

Could you please as well provide a traceroute, dxdiag and MSInfo and pathping please? So that i can have a look?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Technical issue: Disconnection all the time(10)May-13-2016 12:06 PM PDT (3 years ago) Go to Blizzard forum post
Hello BlueDonkfist,

Same for you. Could you please provide the above data, so that i can have a look?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Feedback for Diablo Somepage