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Protego #2433
slow diablo updating(1)Category: Technical SupportMay-7-2016 6:27 AM PDT (4 years ago) Go to Blizzard forum post
hi there, i have problem, im trying 2 days to update my diablo and launcher its still showing connection problems and download speed its not bigger then 1 - 20 kbps, or 0kbps.. I try relaunch battle net app/ reinstall and reset my router but in my 20mb internet connections i download legion patch with 2.5 mb speed + so why i cant download just stupid 2 Gb ?? any ideas how fix this download speed? p.s. my limited speed in configuration its 0 -> unlimited...

prts https://ctrlv.cz/McjG
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Kiemmaki
slow diablo updating(2)May-7-2016 6:58 AM PDT (4 years ago) Go to Blizzard forum post
Hello Protego,

I am sorry to hear about your issue. Would you please post a dxdiag and MSInfo, traceroute and a pathping here? So thyt i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
slow diablo updating(4)May-7-2016 8:05 AM PDT (4 years ago) Go to Blizzard forum post
Hello again,

And thank you for providing some data. Unfortunately, you posted only a part of the MSInfo and there is no pathping, but ok. Could you please check if the size of your Diablo 3 folder changes when the download is stuck at 0 kb/s? Because if so, it would only be a display bug and the download continues. And do you connect to your router with a cable or wireless? And it seems that you have 2 router installed, could you please check both connections?

Would you please provide a pathping and a complete MSInfo?

Thanks a million in advance

Kind regards

_______________________________________
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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
slow diablo updating(8)May-7-2016 8:26 AM PDT (4 years ago) Go to Blizzard forum post
Hello again Protego,

Thank you again, but could you use pastebin.com for the MSInfo? Because the link you used now wants me to create an account and start atrial version, which i won't do.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
slow diablo updating(11)May-7-2016 10:45 AM PDT (4 years ago) Go to Blizzard forum post
Hello Protego,

Thank you for coming back. It appears as if you are using a wireless connection to your router. Would you be able to connect via cable and see if that does any good? You should as well update the driver of the ethernet adapter, it is a bit outdated.

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
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Kiemmaki
slow diablo updating(14)May-7-2016 11:37 AM PDT (4 years ago) Go to Blizzard forum post
Hello Protego,

Well, as long as it worked. It was worth the work.

Have fun

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
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