Avatar of JesperK #2711
JesperK #2711
Battlenet game updates not working - Fibia issue?(1)Category: Technical SupportMay-3-2016 9:23 AM PDT (4 years ago) Go to Blizzard forum post
Hi

Could not post in thread beneath, so made a new thread in Diablo forums instead to share info.
http://eu.battle.net/wow/en/forum/topic/17611291698

Affected Games/Platforms:
Battle.net application

Description of the issue:
I cannot update/install battle.net application. Neither can I update/install/uninstall any games.

Date & time of the issue:
Since Sunday May 1st (at least)

IP address:
89.239.252.34

ISP:
Fibia

Connection Type:
Wifi

City & Country:
Copenhagen, Denmark

BattleNet.log output:
I 2016-05-03 15:45:50.579829 [Main] {1e34} Battle.net Launcher 1.12.2.2582 started.
I 2016-05-03 15:45:50.579913 [Main] {1e34} Running from: C:\Program Files (x86)\Battle.net\Battle.net Launcher.exe
I 2016-05-03 15:45:50.579950 [Main] {1e34} Configuration: locale=enUS uid=battle.net productCode=BBNR
I 2016-05-03 15:45:50.580107 [Main] {1e34} Embedded data found in binary:
I 2016-05-03 15:45:50.580176 [Main] {1e34} Session hash generated. hash=4727064620028361901
W 2016-05-03 15:45:50.640742 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:45:50.641016 [Analytics] {1e34} Analytics request sent. type=BNET.BI.SessionGenerate
W 2016-05-03 15:45:50.641088 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:45:50.641187 [Analytics] {1e34} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2016-05-03 15:45:50.641213 [Main] {1e34} Entering main loop.
I 2016-05-03 15:45:50.641232 [Main] {1e34} Bootstrapper State: STATE_CHECK_ENVIRONMENT
D 2016-05-03 15:45:50.641260 [Main] {1e34} Checking permissions on path: C:\ProgramData\Battle.net depth=-1
D 2016-05-03 15:45:50.642130 [Main] {1e34} Checking permissions on path: C:\ProgramData\Blizzard Entertainment depth=2
I 2016-05-03 15:45:50.643436 [Main] {1e34} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
I 2016-05-03 15:45:50.643462 [Main] {1e34} Bootstrapper State: STATE_EXTRACT_AGENT
I 2016-05-03 15:45:50.643504 [Main] {1e34} Agent is missing. Will download Agent.
D 2016-05-03 15:45:50.643523 [Main] {1e34} Checking patch service for agent updates.
I 2016-05-03 15:45:52.077250 [Main] {233c} UI State changed to: UISTATE_RUNNING_BOOTSTRAP
I 2016-05-03 15:45:52.084480 [Main] {233c} Active screen changed: bootstrap
E 2016-05-03 15:49:20.824470 [Main] {1e34} Reporting error string: http_patch_status_502 additionalInfo: http://eu.patch.battle.net:1119/patch
W 2016-05-03 15:49:20.826733 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:49:20.826886 [Analytics] {1e34} Analytics request sent. type=BNET.BI.BootstrapperError
W 2016-05-03 15:49:20.826937 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:49:20.827021 [Main] {1e34} Post to patch service failed after 10 attempts. url=http://eu.patch.battle.net:1119/patch status=1
D 2016-05-03 15:49:20.827057 [Main] {1e34} Version query post data: <version program="CLNT"><record program="Agnt" component="cdn" version="1" ><record program="Agnt" component="Win" version="1" ><record program="BBNR" component="Win" version="1" ></version>
D 2016-05-03 15:49:20.827091 [Main] {1e34} Version query response:
E 2016-05-03 15:49:20.828300 [Main] {1e34} Handling exception in state STATE_EXTRACT_AGENT: BootstrapperException(code=BLZBNTBTS00000028, details={}
I 2016-05-03 15:49:20.828603 [Main] {1e34} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER
D 2016-05-03 15:49:20.828628 [Main] {1e34} Checking patch service for bootstrapper updates.
E 2016-05-03 15:52:50.886601 [Main] {1e34} Reporting error string: http_patch_status_502 additionalInfo: http://eu.patch.battle.net:1119/patch
W 2016-05-03 15:52:50.886693 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:52:50.886780 [Analytics] {1e34} Analytics request sent. type=BNET.BI.BootstrapperError
W 2016-05-03 15:52:50.886840 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:52:50.886916 [Main] {1e34} Post to patch service failed after 10 attempts. url=http://eu.patch.battle.net:1119/patch status=1
D 2016-05-03 15:52:50.886952 [Main] {1e34} Version query post data: <version program="CLNT"><record program="Agnt" component="cdn" version="1" ><record program="Agnt" component="Win" version="1" ><record program="BBNR" component="Win" version="1" ></version>
D 2016-05-03 15:52:50.886989 [Main] {1e34} Version query response:
E 2016-05-03 15:52:50.889192 [Main] {1e34} Handling exception in state STATE_UPDATE_BOOTSTRAPPER: BootstrapperException(code=BLZBNTBTS00000028, details={}
E 2016-05-03 15:52:50.889541 [Main] {1e34} Posting exception to controller: BootstrapperException(code=BLZBNTBTS00000028, details={}
D 2016-05-03 15:52:50.889948 [Main] {1e34} Bootstrapper thread completed
I 2016-05-03 15:52:50.905831 [Main] {233c} UI State changed to: UISTATE_RUNNING_ERROR
I 2016-05-03 15:52:50.932390 [Main] {233c} Active screen changed: error
E 2016-05-03 15:52:50.933668 [Main] {233c} Reporting error string: BLZBNTBTS00000028 additionalInfo:
W 2016-05-03 15:52:50.933717 [Main] {233c} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:52:50.933775 [Analytics] {233c} Analytics request sent. type=BNET.BI.BootstrapperError
W 2016-05-03 15:52:50.933804 [Main] {233c} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:53:06.443996 [Main] {233c} The user has asked bootstrapper to quit
I 2016-05-03 15:53:06.450334 [Main] {233c} UI State changed to: UISTATE_SHUTDOWN
W 2016-05-03 15:53:06.450434 [Main] {233c} Pre-dispatch validation failed: no protocol has not been specified.
D 2016-05-03 15:53:06.450509 [Analytics] {233c} Analytics request sent. type=BNET.BI.BootstrapperSession
D 2016-05-03 15:53:06.467011 [Main] {233c} Bootstrapper is now ready to shutdown
I 2016-05-03 15:53:06.477074 [Main] {233c} Bootstrapper work completed. Shutting down.

Traceroute with the issue:
Tracing route to eu.patch.battle.net [213.248.127.133]
over a maximum of 30 hops:
1 1 ms <1 ms 3 ms KILDEWEAR [192.168.0.1]
2 4 ms 3 ms 6 ms 5.103.23.160
3 4 ms 2 ms 3 ms asr-5-103-6-4.seas-nve.net [5.103.6.4]
4 3 ms 2 ms 3 ms asr-5-103-6-2.seas-nve.net [5.103.6.2]
5 2 ms 2 ms 2 ms 46.21.35.60
6 3 ms 2 ms 2 ms ten0-0-1-0.core01.gl3.seas-nve.net [80.71.64.189]
7 3 ms 2 ms 2 ms hu0-0-0-0.bord01.gl3.seas-nve.net [80.71.64.69]
8 2 ms 2 ms 2 ms 5.56.159.245
9 2 ms 2 ms 3 ms 93.176.94.95
10 2 ms 2 ms 2 ms kbn-b3-link.telia.net [213.248.74.46]
11 6 ms 2 ms 22 ms kbn-bb4-link.telia.net [62.115.142.210]
12 11 ms 9 ms 6 ms hbg-bb4-link.telia.net [213.155.135.122]
13 19 ms 16 ms 19 ms ffm-bb2-link.telia.net [213.248.65.121]
14 20 ms 16 ms 16 ms ffm-b10-link.telia.net [80.91.247.189]
15 * * * Request timed out.
16 * * * Request timed out.
Avatar of Kiemmaki
Kiemmaki
Battlenet game updates not working - Fibia issue?(6)May-4-2016 12:56 PM PDT (4 years ago) Go to Blizzard forum post
Hello everybody,

Yes, we are looking into this and see what we can do from our end. I hope that the situation will be solved soon.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Battlenet game updates not working - Fibia issue?(8)May-5-2016 7:14 AM PDT (4 years ago) Go to Blizzard forum post
Hello IPPS,

It looks like your issue is different, if you are able to play and install from a different computer in your house which is using the same ISP. Would you please open a new thread for you, since this here is a different issue, and post the following in it, a dxdiag and MSInfo, pathping and a traceroute from the effected Computer?

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Battlenet game updates not working - Fibia issue?(10)May-11-2016 10:59 AM PDT (4 years ago) Go to Blizzard forum post
Hello Brother,

And thank you for your post. It seem like an ISP issue but that is up to the Technicians to decide. Like i previously mentioned, if it is an ISP issue, there is only little we can do, but be assured that we do everything we possibly can.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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