 | Battlenet game updates not working - Fibia issue?(1) | Category: Technical SupportMay-3-2016 9:23 AM PDT (8 years ago)  |
| Hi Could not post in thread beneath, so made a new thread in Diablo forums instead to share info. http://eu.battle.net/wow/en/forum/topic/17611291698 Affected Games/Platforms: Battle.net application Description of the issue: I cannot update/install battle.net application. Neither can I update/install/uninstall any games. Date & time of the issue: Since Sunday May 1st (at least) IP address: 89.239.252.34 ISP: Fibia Connection Type: Wifi City & Country: Copenhagen, Denmark BattleNet.log output: I 2016-05-03 15:45:50.579829 [Main] {1e34} Battle.net Launcher 1.12.2.2582 started. I 2016-05-03 15:45:50.579913 [Main] {1e34} Running from: C:\Program Files (x86)\Battle.net\Battle.net Launcher.exe I 2016-05-03 15:45:50.579950 [Main] {1e34} Configuration: locale=enUS uid=battle.net productCode=BBNR I 2016-05-03 15:45:50.580107 [Main] {1e34} Embedded data found in binary: I 2016-05-03 15:45:50.580176 [Main] {1e34} Session hash generated. hash=4727064620028361901 W 2016-05-03 15:45:50.640742 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:45:50.641016 [Analytics] {1e34} Analytics request sent. type=BNET.BI.SessionGenerate W 2016-05-03 15:45:50.641088 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:45:50.641187 [Analytics] {1e34} Analytics request sent. type=BNET.BI.BootstrapperSession D 2016-05-03 15:45:50.641213 [Main] {1e34} Entering main loop. I 2016-05-03 15:45:50.641232 [Main] {1e34} Bootstrapper State: STATE_CHECK_ENVIRONMENT D 2016-05-03 15:45:50.641260 [Main] {1e34} Checking permissions on path: C:\ProgramData\Battle.net depth=-1 D 2016-05-03 15:45:50.642130 [Main] {1e34} Checking permissions on path: C:\ProgramData\Blizzard Entertainment depth=2 I 2016-05-03 15:45:50.643436 [Main] {1e34} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER I 2016-05-03 15:45:50.643462 [Main] {1e34} Bootstrapper State: STATE_EXTRACT_AGENT I 2016-05-03 15:45:50.643504 [Main] {1e34} Agent is missing. Will download Agent. D 2016-05-03 15:45:50.643523 [Main] {1e34} Checking patch service for agent updates. I 2016-05-03 15:45:52.077250 [Main] {233c} UI State changed to: UISTATE_RUNNING_BOOTSTRAP I 2016-05-03 15:45:52.084480 [Main] {233c} Active screen changed: bootstrap E 2016-05-03 15:49:20.824470 [Main] {1e34} Reporting error string: http_patch_status_502 additionalInfo: http://eu.patch.battle.net:1119/patch W 2016-05-03 15:49:20.826733 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:49:20.826886 [Analytics] {1e34} Analytics request sent. type=BNET.BI.BootstrapperError W 2016-05-03 15:49:20.826937 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:49:20.827021 [Main] {1e34} Post to patch service failed after 10 attempts. url=http://eu.patch.battle.net:1119/patch status=1 D 2016-05-03 15:49:20.827057 [Main] {1e34} Version query post data: <version program="CLNT"><record program="Agnt" component="cdn" version="1" ><record program="Agnt" component="Win" version="1" ><record program="BBNR" component="Win" version="1" ></version> D 2016-05-03 15:49:20.827091 [Main] {1e34} Version query response: E 2016-05-03 15:49:20.828300 [Main] {1e34} Handling exception in state STATE_EXTRACT_AGENT: BootstrapperException(code=BLZBNTBTS00000028, details={} I 2016-05-03 15:49:20.828603 [Main] {1e34} Bootstrapper State: STATE_UPDATE_BOOTSTRAPPER D 2016-05-03 15:49:20.828628 [Main] {1e34} Checking patch service for bootstrapper updates. E 2016-05-03 15:52:50.886601 [Main] {1e34} Reporting error string: http_patch_status_502 additionalInfo: http://eu.patch.battle.net:1119/patch W 2016-05-03 15:52:50.886693 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:52:50.886780 [Analytics] {1e34} Analytics request sent. type=BNET.BI.BootstrapperError W 2016-05-03 15:52:50.886840 [Main] {1e34} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:52:50.886916 [Main] {1e34} Post to patch service failed after 10 attempts. url=http://eu.patch.battle.net:1119/patch status=1 D 2016-05-03 15:52:50.886952 [Main] {1e34} Version query post data: <version program="CLNT"><record program="Agnt" component="cdn" version="1" ><record program="Agnt" component="Win" version="1" ><record program="BBNR" component="Win" version="1" ></version> D 2016-05-03 15:52:50.886989 [Main] {1e34} Version query response: E 2016-05-03 15:52:50.889192 [Main] {1e34} Handling exception in state STATE_UPDATE_BOOTSTRAPPER: BootstrapperException(code=BLZBNTBTS00000028, details={} E 2016-05-03 15:52:50.889541 [Main] {1e34} Posting exception to controller: BootstrapperException(code=BLZBNTBTS00000028, details={} D 2016-05-03 15:52:50.889948 [Main] {1e34} Bootstrapper thread completed I 2016-05-03 15:52:50.905831 [Main] {233c} UI State changed to: UISTATE_RUNNING_ERROR I 2016-05-03 15:52:50.932390 [Main] {233c} Active screen changed: error E 2016-05-03 15:52:50.933668 [Main] {233c} Reporting error string: BLZBNTBTS00000028 additionalInfo: W 2016-05-03 15:52:50.933717 [Main] {233c} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:52:50.933775 [Analytics] {233c} Analytics request sent. type=BNET.BI.BootstrapperError W 2016-05-03 15:52:50.933804 [Main] {233c} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:53:06.443996 [Main] {233c} The user has asked bootstrapper to quit I 2016-05-03 15:53:06.450334 [Main] {233c} UI State changed to: UISTATE_SHUTDOWN W 2016-05-03 15:53:06.450434 [Main] {233c} Pre-dispatch validation failed: no protocol has not been specified. D 2016-05-03 15:53:06.450509 [Analytics] {233c} Analytics request sent. type=BNET.BI.BootstrapperSession D 2016-05-03 15:53:06.467011 [Main] {233c} Bootstrapper is now ready to shutdown I 2016-05-03 15:53:06.477074 [Main] {233c} Bootstrapper work completed. Shutting down. Traceroute with the issue: Tracing route to eu.patch.battle.net [213.248.127.133] over a maximum of 30 hops: 1 1 ms <1 ms 3 ms KILDEWEAR [192.168.0.1] 2 4 ms 3 ms 6 ms 5.103.23.160 3 4 ms 2 ms 3 ms asr-5-103-6-4.seas-nve.net [5.103.6.4] 4 3 ms 2 ms 3 ms asr-5-103-6-2.seas-nve.net [5.103.6.2] 5 2 ms 2 ms 2 ms 46.21.35.60 6 3 ms 2 ms 2 ms ten0-0-1-0.core01.gl3.seas-nve.net [80.71.64.189] 7 3 ms 2 ms 2 ms hu0-0-0-0.bord01.gl3.seas-nve.net [80.71.64.69] 8 2 ms 2 ms 2 ms 5.56.159.245 9 2 ms 2 ms 3 ms 93.176.94.95 10 2 ms 2 ms 2 ms kbn-b3-link.telia.net [213.248.74.46] 11 6 ms 2 ms 22 ms kbn-bb4-link.telia.net [62.115.142.210] 12 11 ms 9 ms 6 ms hbg-bb4-link.telia.net [213.155.135.122] 13 19 ms 16 ms 19 ms ffm-bb2-link.telia.net [213.248.65.121] 14 20 ms 16 ms 16 ms ffm-b10-link.telia.net [80.91.247.189] 15 * * * Request timed out. 16 * * * Request timed out. | ||
 | Battlenet game updates not working - Fibia issue?(6) | May-4-2016 12:56 PM PDT (8 years ago) |
| Hello everybody, Yes, we are looking into this and see what we can do from our end. I hope that the situation will be solved soon. Kind regards _______________________________________ What's your opinion? https://www.surveymonkey.com/r/Kiemmaki | ||
| Battlenet game updates not working - Fibia issue?(8) | May-5-2016 7:14 AM PDT (8 years ago) |
| Hello IPPS, It looks like your issue is different, if you are able to play and install from a different computer in your house which is using the same ISP. Would you please open a new thread for you, since this here is a different issue, and post the following in it, a dxdiag and MSInfo, pathping and a traceroute from the effected Computer? Kind regards _______________________________________ What's your opinion? https://www.surveymonkey.com/r/Kiemmaki | ||
| Battlenet game updates not working - Fibia issue?(10) | May-11-2016 10:59 AM PDT (8 years ago) |
| Hello Brother, And thank you for your post. It seem like an ISP issue but that is up to the Technicians to decide. Like i previously mentioned, if it is an ISP issue, there is only little we can do, but be assured that we do everything we possibly can. Kind regards _______________________________________ What's your opinion? https://www.surveymonkey.com/r/Kiemmaki | ||
