Avatar of Peeaks #2573
Peeaks #2573
Character unresponsive while other features work(1)Category: Technical SupportMay-7-2016 12:05 PM PDT (4 years ago) Go to Blizzard forum post
I am having problems playing Diablo 3. At undefined times I am experiencing that my character is unable to cast spells or do anything and all other players and mobs around me stands still.
The chat, communities and pretty much all other features still work and i never get disconnected.
If i let it sit it will eventually "unfreeze" and allow me to play again. This can take anywhere from 5 seconds to 2 minutes, at which i point i alt + F4'ed Diablo and reopened.

I am thinking this is a networking issue but im not certain.

Pathping:
Tracing route to 185.60.112.157 over a maximum of 30 hops

0 Kristoffer-PC [192.168.1.83]
1 SYNOLOGYROUTER [192.168.1.1]
2 5F9A0C83.rev.sefiber.dk [95.154.12.131]
3 89.184.134.136
4 b29bff1a.rev.stofanet.dk [178.155.255.26]
5 b29bfef1.rev.stofanet.dk [178.155.254.241]
6 b29bfebb.rev.stofanet.dk [178.155.254.187]
7 d40a0f6a.rev.stofanet.dk [212.10.15.106]
8 b29bfeb3.rev.stofanet.dk [178.155.254.179]
9 d40a0dc8.rev.stofanet.dk [212.10.13.200]
10 ae51.bar1.copenhaguen2.Level3.net [212.73.252.45]
11 Telia-Level3-10G.Copenhagen2.Level3.net [4.68.110.222]
12 kbn-bb4-link.telia.net [62.115.142.208]
13 hbg-bb4-link.telia.net [62.115.112.49]
14 adm-bb4-link.telia.net [62.115.142.177]
15 adm-b2-link.telia.net [62.115.141.17]
16 62.115.46.198
17 37.244.10.35
18 37.244.10.103
19 185.60.114.153
20 185.60.112.157

Computing statistics for 500 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Kristoffer-PC [192.168.1.83]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% SYNOLOGYROUTER [192.168.1.1]
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% 5F9A0C83.rev.sefiber.dk [95.154.12.131]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 89.184.134.136
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% b29bff1a.rev.stofanet.dk [178.155.255.26]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% b29bfef1.rev.stofanet.dk [178.155.254.241]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% b29bfebb.rev.stofanet.dk [178.155.254.187]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% d40a0f6a.rev.stofanet.dk [212.10.15.106]
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% b29bfeb3.rev.stofanet.dk [178.155.254.179]
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% d40a0dc8.rev.stofanet.dk [212.10.13.200]
0/ 100 = 0% |
10 10ms 0/ 100 = 0% 0/ 100 = 0% ae51.bar1.copenhaguen2.Level3.net [212.73.252.45]
0/ 100 = 0% |
11 11ms 0/ 100 = 0% 0/ 100 = 0% Telia-Level3-10G.Copenhagen2.Level3.net [4.68.110.222]
0/ 100 = 0% |
12 10ms 0/ 100 = 0% 0/ 100 = 0% kbn-bb4-link.telia.net [62.115.142.208]
0/ 100 = 0% |
13 25ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb4-link.telia.net [62.115.112.49]
0/ 100 = 0% |
14 23ms 0/ 100 = 0% 0/ 100 = 0% adm-bb4-link.telia.net [62.115.142.177]
0/ 100 = 0% |
15 22ms 0/ 100 = 0% 0/ 100 = 0% adm-b2-link.telia.net [62.115.141.17]
0/ 100 = 0% |
16 24ms 0/ 100 = 0% 0/ 100 = 0% 62.115.46.198
0/ 100 = 0% |
17 24ms 0/ 100 = 0% 0/ 100 = 0% 37.244.10.35
0/ 100 = 0% |
18 --- 100/ 100 =100% 100/ 100 =100% 37.244.10.103
0/ 100 = 0% |
19 --- 100/ 100 =100% 100/ 100 =100% 185.60.114.153
0/ 100 = 0% |
20 24ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.157

Trace complete.

Traceroute:
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms SYNOLOGYROUTER [192.168.1.1]
2 10 ms 6 ms 15 ms 5F9A0C83.rev.sefiber.dk [95.154.12.131]
3 14 ms 9 ms 9 ms 89.184.134.136
4 18 ms 5 ms 10 ms b29bff1a.rev.stofanet.dk [178.155.255.26]
5 16 ms 8 ms 7 ms b29bfef1.rev.stofanet.dk [178.155.254.241]
6 7 ms 10 ms 13 ms b29bfebb.rev.stofanet.dk [178.155.254.187]
7 10 ms 9 ms 9 ms d40a0f6a.rev.stofanet.dk [212.10.15.106]
8 9 ms 9 ms 9 ms b29bfeb3.rev.stofanet.dk [178.155.254.179]
9 16 ms 8 ms 10 ms d40a0dc8.rev.stofanet.dk [212.10.13.200]
10 9 ms 9 ms 9 ms ae51.bar1.copenhaguen2.Level3.net [212.73.252.45]
11 9 ms 9 ms 9 ms Telia-Level3-10G.Copenhagen2.Level3.net [4.68.110.222]
12 9 ms 9 ms 9 ms kbn-bb4-link.telia.net [62.115.142.208]
13 23 ms 23 ms 23 ms hbg-bb4-link.telia.net [62.115.112.49]
14 24 ms 23 ms 25 ms adm-bb4-link.telia.net [62.115.142.177]
15 22 ms 23 ms 22 ms adm-b2-link.telia.net [62.115.141.17]
16 22 ms 22 ms 22 ms 62.115.46.198
17 23 ms 22 ms 23 ms 37.244.10.35
18 27 ms 29 ms 24 ms 37.244.10.103
19 24 ms 23 ms 22 ms 185.60.114.153
20 23 ms 24 ms 24 ms 185.60.112.157

Trace complete.

Hope someone can help me find a fix, so i can get to playing the new season.
Avatar of Kiemmaki
Kiemmaki
Character unresponsive while other features work(2)May-7-2016 12:38 PM PDT (4 years ago) Go to Blizzard forum post
Hello Peeaks,

I am sorry to hear about your issue. Are you connecting wireless or wired to your router? If wireless, could you please connect via cable to it, to see if that gives an improvement? Could you also please post a dxdiag and MSInfo here, so that i can have a look. If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
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