Avatar of DToX #2216
DToX #2216
Lag spikes, random disconnects and game crashes(1)Category: Technical SupportMay-7-2016 7:12 AM PDT (4 years ago) Go to Blizzard forum post
Hi Blizzard Team,

Since yesterday I've been experiencing severe performance issues with D3 (huge delay 280-1110 ms when the usual is 58), random disconnects with error 3007, followed by 3006 and then AppHang B1 error when I try to exit the game. A buddy of mine whom I play the game with, experiences the same issues (same ISP) and another one of my buddies (different ISP) experiences similar issues as well. When this happens the eu.battle.net site is also inaccessible. The other sites are working normally (e.g. us.battle.net) I have already power-cycled all my network devices (router) and even updated its firmware. Trace route and pathping to both EU servers below:

Date/Time the issue has been experienced: yesterday evening around 22:30 CET, today 10:00 CET, 15:30 CET
ISP: Megalan/Mtel
Country/city: Bulgaria, Sofia

C:\>tracert 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [xxx.xxx.x.x]
2 2 ms 1 ms 1 ms home-xx-xx-xx-x.megalan.bg [xx.xx.xx.x]
3 2 ms 2 ms 2 ms 10.251.206.191
4 2 ms 2 ms 2 ms sfia-b2-link.telia.net [62.115.56.133]
5 33 ms 33 ms 33 ms prag-bb1-link.telia.net [62.115.135.32]
6 71 ms 89 ms 51 ms ffm-bb1-link.telia.net [62.115.113.132]
7 57 ms 59 ms 59 ms prs-bb3-link.telia.net [62.115.112.124]
8 54 ms 53 ms 53 ms prs-b8-link.telia.net [213.155.131.3]
9 54 ms 53 ms 54 ms blizzard-ic-307020-prs-b8.c.telia.net [62.115.46
.154]
10 58 ms 58 ms 58 ms 37.244.9.33
11 60 ms 60 ms 61 ms 24.105.31.36
12 60 ms 60 ms 59 ms 185.60.112.157

Trace complete.

C:\>pathping 185.60.112.157

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 MYPC [xxx.xxx.x.xxx]
1 router.asus.com [xxx.xxx.x.x]
2 home-xx-xx-xx-x.megalan.bg [xx.xx.xx.x]
3 10.251.206.191
4 sfia-b2-link.telia.net [62.115.56.133]
5 prag-bb1-link.telia.net [62.115.135.32]
6 ffm-bb1-link.telia.net [62.115.113.132]
7 prs-bb3-link.telia.net [62.115.143.203]
8 prs-b8-link.telia.net [213.155.131.3]
9 blizzard-ic-307020-prs-b8.c.telia.net [62.115.46.154]
10 37.244.9.33
11 24.105.31.36
12 185.60.112.157

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 MYPC [xxx.xxx.x.xxx]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [xxx.xxx.x.x]
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% home-xx-xx-xx-x.megalan.bg [xx.xx.
xx.x]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 10.251.206.191
0/ 100 = 0% |
4 6ms 0/ 100 = 0% 0/ 100 = 0% sfia-b2-link.telia.net [62.115.56.
133]
0/ 100 = 0% |
5 30ms 0/ 100 = 0% 0/ 100 = 0% prag-bb1-link.telia.net [62.115.13
5.32]
0/ 100 = 0% |
6 58ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb1-link.telia.net [62.115.113
.132]
0/ 100 = 0% |
7 56ms 0/ 100 = 0% 0/ 100 = 0% prs-bb3-link.telia.net [62.115.143
.203]
0/ 100 = 0% |
8 56ms 0/ 100 = 0% 0/ 100 = 0% prs-b8-link.telia.net [213.155.131
.3]
0/ 100 = 0% |
9 45ms 0/ 100 = 0% 0/ 100 = 0% blizzard-ic-307020-prs-b8.c.telia.
net [62.115.46.154]
0/ 100 = 0% |
10 55ms 0/ 100 = 0% 0/ 100 = 0% 37.244.9.33
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 24.105.31.36
0/ 100 = 0% |
12 59ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.157

Trace complete.

===============================================

C:\>tracert 185.60.112.158

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [xxx.xxx.x.x]
2 2 ms 1 ms 2 ms home-xx-xx-xx-x.megalan.bg [xx.xx.xx.x]
3 2 ms 2 ms 2 ms 10.251.206.189
4 2 ms 2 ms 1 ms sfia-b2-link.telia.net [62.115.56.133]
5 31 ms 30 ms 31 ms prag-bb1-link.telia.net [80.91.247.82]
6 44 ms 44 ms 44 ms ffm-bb1-link.telia.net [80.91.246.14]
7 57 ms 57 ms 55 ms prs-bb3-link.telia.net [62.115.143.195]
8 51 ms 51 ms 51 ms prs-b8-link.telia.net [213.155.131.9]
9 51 ms 51 ms 51 ms blizzard-ic-307020-prs-b8.c.telia.net [62.115.46
.154]
10 55 ms 56 ms 56 ms 37.244.9.33
11 59 ms 58 ms 60 ms 24.105.31.36
12 59 ms 57 ms 58 ms 37.244.10.101
13 56 ms 56 ms 56 ms 185.60.112.158

Trace complete.

C:\>pathping 185.60.112.158

Tracing route to 185.60.112.158 over a maximum of 30 hops

0 MYPC [xxx.xxx.x.xxx]
1 router.asus.com [xxx.xxx.x.x]
2 home-xx-xx-xx-x.megalan.bg [xx.xx.xx.x]
3 10.251.206.189
4 sfia-b2-link.telia.net [62.115.56.133]
5 prag-bb1-link.telia.net [80.91.247.82]
6 ffm-bb1-link.telia.net [80.91.246.14]
7 prs-bb3-link.telia.net [62.115.140.210]
8 prs-b8-link.telia.net [213.155.131.9]
9 blizzard-ic-307020-prs-b8.c.telia.net [62.115.46.154]
10 37.244.9.33
11 24.105.31.36
12 37.244.10.101
13 185.60.112.158

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 MYPC[xxx.xxx.x.xxx]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [xxx.xxx.x.x]
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% home-xx-xx-xx-x.megalan.bg [xx.xx.
xx.x]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 10.251.206.189
0/ 100 = 0% |
4 5ms 0/ 100 = 0% 0/ 100 = 0% sfia-b2-link.telia.net [62.115.56.
133]
0/ 100 = 0% |
5 29ms 0/ 100 = 0% 0/ 100 = 0% prag-bb1-link.telia.net [80.91.247
.82]
0/ 100 = 0% |
6 52ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb1-link.telia.net [80.91.246.
14]
0/ 100 = 0% |
7 59ms 0/ 100 = 0% 0/ 100 = 0% prs-bb3-link.telia.net [62.115.140
.210]
0/ 100 = 0% |
8 56ms 0/ 100 = 0% 0/ 100 = 0% prs-b8-link.telia.net [213.155.131
.9]
0/ 100 = 0% |
9 45ms 0/ 100 = 0% 0/ 100 = 0% blizzard-ic-307020-prs-b8.c.telia.
net [62.115.46.154]
0/ 100 = 0% |
10 55ms 0/ 100 = 0% 0/ 100 = 0% 37.244.9.33
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 24.105.31.36
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 37.244.10.101
0/ 100 = 0% |
13 56ms 0/ 100 = 0% 0/ 100 = 0% 185.60.112.158

Trace complete.
Avatar of Kiemmaki
Kiemmaki
Lag spikes, random disconnects and game crashes(2)May-7-2016 8:09 AM PDT (4 years ago) Go to Blizzard forum post
Hello DToX,

I am sorry to hear about your issue. Please try the steps from this article, as well as the advanced steps, to see if there is any improvement.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Lag spikes, random disconnects and game crashes(4)May-7-2016 8:37 AM PDT (4 years ago) Go to Blizzard forum post
Hello again,

Both Error IDs 1001 and 1002 maybe caused by your antivirus. You could try to disable it temporarily to see if that does any improvement. Could you also please post a dxdiag and MSInfo here, so that i can have a look? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Lag spikes, random disconnects and game crashes(7)May-7-2016 10:18 AM PDT (4 years ago) Go to Blizzard forum post
Hello DToX,

Thank you for coming back. The driver for your network adapter is almost 5 years old. You should definitely update all of your drivers of your hardware (sound and network in this case) and update them on the pages of the different manufacturers. This could be the solution to your problem.

@ pistra Please don't post your issue which is different from DToX's in this thread and create your own to avoid confusion.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
Lag spikes, random disconnects and game crashes(10)May-7-2016 11:40 AM PDT (4 years ago) Go to Blizzard forum post
Hello DToX,

It is good to hear that there was some improvement. Well, although you haven't changed anything it is like with everything, at some point it might stop working for no obvious reason but also like everything else, a computer needs to be regularly maintained.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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