Avatar of Storm #2686
Storm #2686
High latency and frequent lag spikes(1)Category: Technical SupportMay-3-2016 12:03 PM PDT (4 years ago) Go to Blizzard forum post
Hi,
I'm trying to play Diablo 3 season 6 HC, but unable to enjoy the game due to high latency and frequent lag spikes.

Problem details:
The problem began when Season 6 started: 29/04.
Very late at night and during early morning hours there are no latency problems.
up to 1200 msec latency in town (solo game)
up to 1800 msec latency in rift (solo game)
Sometimes, clicking on loot items, chest, shrine, vendor NPC etc does nothing for several seconds.
Running to the edge of "loaded map" - there's a blank zone beyond a certain line on the ground.
Waiting by the blank zone eventually fills it with a standard addition to the area.

Lag spikes of 3-5 sec are common, lag spikes up to 10 sec are rare.

During lag spikes chat works fine, but it's impossible to use skills and nothing on the screen is moving.

Country: Israel
ISP: bezeqint

So far I've tried:
1) Power cycle network devices:
https://us.battle.net/support/en/article/power-cycle-your-network-devices

2) Shutting down background applications (windows 7):
https://us.battle.net/support/en/article/shutting-down-background-applications
I disabled all non Microsoft services and disabled all startup items but it didn't help.
Identifying the problematic service or startup item is not relevant because latency issue was not solved with all of them disabled.

3) Perform network monitoring:
https://us.battle.net/support/en/article/running-a-traceroute-and-pathping

tracert to Diablo 3 Europe server IPs

Tracing route to 185.60.112.157 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 8 ms 7 ms 10.194.128.1
3 9 ms 14 ms 8 ms bzq-115-189-146.cust.bezeqint.net [192.115.189.146]
4 9 ms 9 ms 12 ms bzq-115-189-145.cust.bezeqint.net [192.115.189.145]
5 10 ms 14 ms 14 ms bzq-25-82-86.cust.bezeqint.net [212.25.82.86]
6 10 ms 8 ms 10 ms bzq-25-77-10.cust.bezeqint.net [212.25.77.10]
7 10 ms 11 ms 9 ms bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]
8 * * * Request timed out.
9 81 ms 79 ms 85 ms 37.244.10.35
10 71 ms 70 ms 69 ms 37.244.10.103
11 71 ms 73 ms 71 ms 185.60.114.151
12 77 ms 77 ms 77 ms 185.60.112.157

Trace complete.


Tracing route to 185.60.112.158 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.1
2 7 ms 9 ms 6 ms 10.194.128.1
3 9 ms 10 ms 12 ms bzq-115-189-146.cust.bezeqint.net [192.115.189.146]
4 13 ms 8 ms 10 ms bzq-115-189-145.cust.bezeqint.net [192.115.189.145]
5 8 ms 9 ms 8 ms bzq-25-82-82.cust.bezeqint.net [212.25.82.82]
6 12 ms 17 ms 16 ms bzq-25-77-2.cust.bezeqint.net [212.25.77.2]
7 10 ms 11 ms 9 ms bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]
8 * * * Request timed out.
9 78 ms 82 ms 84 ms 37.244.10.35
10 78 ms 77 ms 77 ms 185.60.112.158

Trace complete.



Pathping to Diablo 3 Europe server IPs:

Tracing route to 185.60.112.157 over a maximum of 30 hops

0 Storm-PC [192.168.2.101]
1 192.168.2.1
2 10.194.128.1
3 bzq-115-189-146.cust.bezeqint.net [192.115.189.146]
4 bzq-115-189-145.cust.bezeqint.net [192.115.189.145]
5 bzq-25-82-86.cust.bezeqint.net [212.25.82.86]
6 bzq-25-77-10.cust.bezeqint.net [212.25.77.10]
7 bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Storm-PC [192.168.2.101]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.194.128.1
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-146.cust.bezeqint.net [192.115.189.146]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-145.cust.bezeqint.net [192.115.189.145]
0/ 100 = 0% |
5 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-82-86.cust.bezeqint.net [212.25.82.86]
0/ 100 = 0% |
6 11ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-77-10.cust.bezeqint.net [212.25.77.10]
0/ 100 = 0% |
7 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]

Trace complete.


Tracing route to 185.60.112.158 over a maximum of 30 hops

0 Storm-PC [192.168.2.101]
1 192.168.2.1
2 10.194.128.1
3 bzq-115-189-146.cust.bezeqint.net [192.115.189.146]
4 bzq-115-189-145.cust.bezeqint.net [192.115.189.145]
5 bzq-25-82-82.cust.bezeqint.net [212.25.82.82]
6 bzq-25-77-2.cust.bezeqint.net [212.25.77.2]
7 bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Storm-PC [192.168.2.101]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1
0/ 100 = 0% |
2 --- 100/ 100 =100% 100/ 100 =100% 10.194.128.1
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-146.cust.bezeqint.net [192.115.189.146]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-115-189-145.cust.bezeqint.net [192.115.189.145]
0/ 100 = 0% |
5 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-82-82.cust.bezeqint.net [212.25.82.82]
0/ 100 = 0% |
6 11ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-77-2.cust.bezeqint.net [212.25.77.2]
0/ 100 = 0% |
7 10ms 0/ 100 = 0% 0/ 100 = 0% bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]

Trace complete.


MTR test from Looking Glass for Europe, Diablo 3:
MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.3 0.4 0.3 0.8 0.2
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.102 0.0% 10 2.3 2.3 1.2 3.4 0.6
4. 37.244.10.34 0.0% 10 0.8 1.1 0.8 2.1 0.5
5. adm-b5-link.telia.net 0.0% 10 0.6 0.6 0.6 0.6 0.0
6. adm-bb3-link.telia.net 0.0% 10 0.8 0.8 0.7 0.8 0.0
7. adm-b2-link.telia.net 0.0% 10 1.3 2.0 1.3 2.9 0.6

03/05/2016 19:12:43 UTC
--------------------



Please note that trace rout show under 100 ms latency but in game latency is much higher.

Please assist.

Thanks,
Storm
Avatar of Kiemmaki
Kiemmaki
High latency and frequent lag spikes(6)May-4-2016 12:30 PM PDT (4 years ago) Go to Blizzard forum post
Hello Storm,

Thank you for providing the data. Have you contacted your ISP with this data? Because there seems to be a problem here

Posted by: Storm

7 10 ms 11 ms 9 ms bzq-219-189-34.cablep.bezeqint.net [62.219.189.34]
8 * * * Request timed out.


Which is most likely the same reason, why your pathping doesn't even reach our servers.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
High latency and frequent lag spikes(7)May-4-2016 12:32 PM PDT (4 years ago) Go to Blizzard forum post
Hello Riper,

It is basically showing the same for you.

Posted by: Riper

5 16ms 3/ 100 = 3% 3/ 100 = 3% bzq-219-189-197.cablep.bezeqint.net [62.219.189.197]
0/ 100 = 0% |
6 13ms 0/ 100 = 0% 0/ 100 = 0% bzq-25-82-82.cust.bezeqint.net [212.25.82.82]
0/ 100 = 0% |
7 13ms 3/ 100 = 3% 3/ 100 = 3% bzq-25-77-2.cust.bezeqint.net [212.25.77.2]
0/ 100 = 0% |
8 14ms 1/ 100 = 1% 1/ 100 = 1% bzq-219-189-34.dsl.bezeqint.net [62.219.189.34]
0/ 100 = 0% |


There is packet loss showing in your pathping. You should also contact your ISP with this data.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
High latency and frequent lag spikes(10)May-5-2016 5:37 AM PDT (4 years ago) Go to Blizzard forum post
Hello Storm,

Thank you for coming back. Would you mind having a look at the thread here https://eu.battle.net/d3/en/forum/topic/17611321732? And provide the data i ask for? As you all seem to be from Israel, with the same provider, reporting the same problem with the ISP, we might have something worth looking into and improve the situation.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
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