Avatar of vaevictis #2949
vaevictis #2949
error code 3007 and random dc's in game (plz post here)(1)Category: Technical SupportApril-25-2016 11:29 AM PDT (4 years ago) Go to Blizzard forum post
Dear blizz,

Been having the error 3007 and random dc's for days now. Game is unplayable. Every 20 min i get kicked.
I dont use wifi and tested my internet speed. Did all of your troubleshooting thingies ( sec logon and so on....) and no luck. Updated all my drivers.

Seems that the US servers have it too.

http://us.battle.net/d3/en/forum/topic/20742950517

Seems strange to me that i can play perfectly for months and suddenly i have this problem.

Pll with the same problem plz post here.

Ty in advance,

Vaevictis
Avatar of Kiemmaki
Kiemmaki
error code 3007 and random dc's in game (plz post here)(4)April-27-2016 5:46 AM PDT (4 years ago) Go to Blizzard forum post
Hello all,

I am sorry to hear about your problem. Have you both tried the help give in this article, including the advanced steps? If so, could i both ask you to post a dxdiag and MSInfo, traceroute and a pathping here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Kiemmaki
Kiemmaki
error code 3007 and random dc's in game (plz post here)(7)April-27-2016 12:04 PM PDT (4 years ago) Go to Blizzard forum post
Hello everybody,

In order to possibly help all of you, could you all please post a dxdiag and MSInfo, traceroute and a pathping in this thread? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.

Kind regards

_______________________________________
What's your opinion?

https://www.surveymonkey.com/r/Kiemmaki
Avatar of Delmoryth
Delmoryth
error code 3007 and random dc's in game (plz post here)(12)April-30-2016 9:10 AM PDT (4 years ago) Go to Blizzard forum post
Hello all,

If you're having trouble connecting to Diablo III, please provide us with the following information:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

Even if the issue ends up being in out network, we do need the data to investigate and escalate to the technicians, should it be necessary.

@Konduur

Your pathping seems to show packet loss since very early in your connection:

1 0ms 30/ 100 = 30% 1/ 100 = 1% B78100 [192.168.1.1]
0/ 100 = 0% |
2 38ms 29/ 100 = 29% 0/ 100 = 0% sge78-1-82-228-23-254.fbx.proxad.net [82.228.23.254]
1/ 100 = 1% |
3 36ms 30/ 100 = 30% 0/ 100 = 0% 213.228.18.254
0/ 100 = 0% |
4 39ms 30/ 100 = 30% 0/ 100 = 0% bzn-crs16-2-be1009.intf.routers.proxad.net [194.149.161.9]
0/ 100 = 0% |
5 49ms 30/ 100 = 30% 0/ 100 = 0% amsterdam-9k-1-be1004.intf.routers.proxad.net [194.149.163.50]


If you haven't yet, please make sure you follow all the steps in this article, including advanced, and see if it makes any difference:
battle.net/support/article/611

______________________________________________________
Got feedback about the support I'm providing? Leave your comments here!
Feedback for Diablo Somepage