Avatar of void #1103
void #1103
Stuck at Retrieving Hero List(1)Category: Technical SupportApril-17-2016 4:21 PM PDT (9 years ago) Go to Blizzard forum post
I stuck at retrieving hero list. I tried to restart my MAC but still doesn't work.
Avatar of Delmoryth
Delmoryth
Stuck at Retrieving Hero List(2)April-19-2016 8:21 AM PDT (9 years ago) Go to Blizzard forum post
Hello void,

Please try all the steps in this article, including advanced:
battle.net/support/article/611

If the issue persists, please provide us with the following information so we can look into it:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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