 | HELP(1) | Category: Technical SupportMarch-18-2016 2:28 PM PDT (9 years ago)  |
| 53380E4E-DE37-4500-AC6C-A0B72F328841 anyone know this error is always to throw the game down | ||
 | HELP(2) | March-19-2016 8:18 AM PDT (9 years ago) |
| Hey! Looking at the error logs here I can see that this is linked to the graphics driver. Please update the driver and see if this resolves the issue. --------------------------------------------------------------------------------------- Only here for a while so let me know how I am getting on! https://www.surveymonkey.co.uk/r/Thraugkon | ||
| HELP(4) | April-2-2016 4:48 AM PDT (9 years ago) |
| Thanks for getting back and giving the new error code you are getting. I have taken a look here and this is related to the graphics driver again. There have some issues with the Desolate Sands zone and this has caused some players to have the game crash there, and this looks to be the same issue. Could you provide a DXDiag in your reply so that I can have a look at the drivers you are running: battle.net/support/article/obtaining-system-files --------------------------------------------------------------------------------------- Only here for a while so let me know how I am getting on! https://www.surveymonkey.co.uk/r/Thraugkon | ||
| HELP(7) | April-9-2016 8:58 AM PDT (9 years ago) |
| Thanks for the reply! Taking a look here I can see that the drivers for the graphics card here are from 2014 and would need to be updated. As these are for an Intel card you can update them here: https://downloadcenter.intel.com/ From the crash though it looks like you have an ATI card you are using rather than the onboard Intel graphics. As this is likely the case there is an issue with their drivers and Act 2 (Desolate Sands). I can have a further look here but would be looking for the full DXDiag, you can put that on a site such as pastebin and provide a link to it here. --------------------------------------------------------------------------------------- Only here for a while so let me know how I am getting on! https://www.surveymonkey.co.uk/r/Thraugkon | ||
