 | Latency Unplayable since 10 days(1) | Category: Technical SupportApril-10-2016 11:37 AM PDT (9 years ago)  |
| Dear .sir's - Date/time it started: first time I faced this issue was 4/4/2016 up till this date still. - City/Country: Cairo / Egypt and I play on Europe servers - Internet Provider: company name TE-DATA ( A Local Egyptian ISP ) - Windows 10 Enterprise Details of issue: Since the past 10 days I am having a massive latency issue the game is totally unplayable. I cannot figure out what's the problem I have contacted my ISP and they responded that they only blocked the VOIP but nothing about online gaming ports. I have the ports forwarded on my router, at the moment I am also playing RIFT online and Call Of Duty Black Ops 3 online , I am having no problem with both games I have uninstalled Diablo 3 and battle.net and installed them again yet no luck . please find the trace rout, pathping reports on both Europe servers ups 157 and 158 here is thelooking glass report as well: TRACEROUTE: traceroute to 41.233.17.113 (41.233.17.113), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.686 ms 0.727 ms 0.784 ms 2 * * * 3 37.244.9.100 (37.244.9.100) 0.734 ms 0.786 ms 0.841 ms 4 37.244.9.32 (37.244.9.32) 0.702 ms 0.758 ms 0.816 ms 5 prs-b5-link.telia.net (80.239.192.9) 0.650 ms 0.654 ms 0.669 ms 6 prs-bb2-link.telia.net (213.155.135.38) 2.524 ms 1.256 ms 1.255 ms 7 prs-b7-link.telia.net (213.155.134.227) 0.888 ms 0.897 ms 0.866 ms 8 ae7.parigi52.par.seabone.net (213.144.183.6) 1.242 ms 1.266 ms 1.323 ms 9 te0-12-0-6.palermo17.pal.seabone.net (195.22.205.77) 51.753 ms 51.729 ms 51.739 ms 10 telecom-egypt.palermo17.pal.seabone.net (213.144.181.102) 70.365 ms 69.604 ms 69.522 ms 11 * * * 12 * * * 13 host-41.233.17.113.tedata.net (41.233.17.113) 87.882 ms 88.046 ms 89.187 ms 10/04/2016 18:03:24 UTC -------------------- PING: PING 41.233.17.113 (41.233.17.113) 56(84) bytes of data. 64 bytes from 41.233.17.113: icmp_seq=1 ttl=50 time=87.6 ms 64 bytes from 41.233.17.113: icmp_seq=2 ttl=50 time=88.0 ms 64 bytes from 41.233.17.113: icmp_seq=3 ttl=50 time=87.4 ms 64 bytes from 41.233.17.113: icmp_seq=4 ttl=50 time=87.6 ms --- 41.233.17.113 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3087ms 10/04/2016 18:03:24 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.6 0.5 0.4 0.8 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 37.244.9.100 0.0% 10 0.7 0.7 0.7 0.8 0.0 4. 37.244.9.32 0.0% 10 0.7 0.9 0.6 1.9 0.5 5. prs-b5-link.telia.net 0.0% 10 0.7 1.3 0.6 7.2 2.1 6. prs-bb2-link.telia.net 0.0% 10 0.7 5.0 0.7 27.5 8.6 7. prs-b7-link.telia.net 0.0% 10 2.8 2.0 0.8 4.1 1.3 8. ae7.parigi52.par.seabone.net 0.0% 10 1.3 1.6 1.2 2.4 0.3 9. te0-12-0-6.palermo17.pal.seabone.net 0.0% 10 51.8 52.6 51.1 54.6 1.3 10. telecom-egypt.palermo17.pal.seabone.net 0.0% 10 66.6 69.0 66.5 90.5 7.6 11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 10/04/2016 18:03:24 UTC -------------------- I really need your help and advice regarding the issue | ||
 | Latency Unplayable since 10 days(2) | April-11-2016 6:14 AM PDT (9 years ago) |
| Hello Necrowar666, You only posted the Looking Glass report. Could we please take a look at a traceroute and pathping as well? - Traceroute: battle.net/support/article/7648 - Pathping: battle.net/support/article/718 ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Latency Unplayable since 10 days(4) | April-11-2016 7:00 AM PDT (9 years ago) |
im allways disconected(BUT EVERY SINGLE TIME)when i try to use waypoint to desolate sands.and also every time i play rift map tileset ''paths of the drowned''.what is going on??it is for weeks now This seems to be a complete different issue to what Necrowar666 is reporting. If you have an AMD/ATI card, please make sure you update your drivers to the latest version. Some versions of the drivers cause that problems in that specific area, but the latest Crimson Edition seem to solve the issue from what I've seen in other cases. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Latency Unplayable since 10 days(6) | April-12-2016 9:03 AM PDT (9 years ago) |
| Even if Windows is fully update, make sure you update your graphic card drivers as well. It's better to do it from the card manufacturer's page, not from Windows. You have instructions here: battle.net/support/article/200576 ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
