Avatar of Cold001 #2483
Cold001 #2483
BLZBNTBGS80000011 3005 and 3003(1)Category: Technical SupportApril-7-2016 6:48 AM PDT (8 years ago) Go to Blizzard forum post
I can't hardly log in battle.net (launcher) the last few days. Today I received error 3005 and 3003. Is this a common issue or do I need to re-install the launcher?
Avatar of Kiemmaki
Kiemmaki
BLZBNTBGS80000011 3005 and 3003(3)April-7-2016 7:37 AM PDT (8 years ago) Go to Blizzard forum post
Heiho guys,

please follow the instrucions given in this battle.net/support/article/4100052 article to hopefully solve your issue.

Kind regards

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https://www.surveymonkey.com/r/Kiemmaki
Avatar of Delmoryth
Delmoryth
BLZBNTBGS80000011 3005 and 3003(5)April-11-2016 4:25 AM PDT (8 years ago) Go to Blizzard forum post
Hello again,

Please, take a look at this article and follow the steps you haven't tried yet. Make sure to check the advanced steps as well:
battle.net/support/article/611

If the issue persists, please provide us with the following information so we can investigate further:

- Detalles de la incidencia:
- Día/Hora en la que comenzó a sucederte:
- Ciudad/País:
- Proveedor de Internet:
- Trazado de ruta (justo cuando estás experimentando latencia o después de una desconexión)
- Pathping (justo cuando estás experimentando latencia o después de una desconexión)
- Looking Glass (justo cuando estás experimentando latencia o después de una desconexión)

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Avatar of Delmoryth
Delmoryth
BLZBNTBGS80000011 3005 and 3003(8)April-13-2016 8:43 AM PDT (8 years ago) Go to Blizzard forum post
I'm sorry about the Spanish on my reply; I work on both Spanish and English forums, and sometimes it can get mixed up.

Posted by: Cold001

Since yesterday I can login launcher battle.net, but the funny thing is, I can't see who online is; my friendlist is empty. Is there any solution to fix this? Thanks in advance!

Make sure you connected to the right region on the Battle.net app. If all your friends are in Europe, but you connect to America, you won't see them. You can choose the region in the dropdown menu on the log in screen.

If the connection issues persist somehow, please provide us with the following information:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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