Avatar of Jynxx #2696
Jynxx #2696
Desolate sand bug(1)Category: Technical SupportMarch-6-2016 11:55 AM PST (8 years ago) Go to Blizzard forum post
Hello,
I have a problem entering Desolate sands map in Diablo 3. I know this problem has occurred to a lot of you and I looked online to see how to deal with the problem, but nothing works. I just get frozen screen, I hear NPC's talking and my character moving, casting skills, but screen is frozen or just black. I tried lowering graphics, changed game to windowed, but nothing works. All my drivers are up to date. How to fix this problem? I can't even contact support, because they have some kind of error and it has been for few days already. What's wrong with you?
Avatar of Tiogaradh
Tiogaradh
Desolate sand bug(2)March-7-2016 12:20 AM PST (8 years ago) Go to Blizzard forum post
Hey Jynxx, assuming you are using an AMD graphics card, basically you'll need to try the latest beta drivers as they seem to solve this. You can find them here.

I would recommend uninstalling your current drivers first to make sure it's a clean installation.

As for contacting support there is no issue, what error are you receiving when you try contact?

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