Avatar of Firzen #2521
Firzen #2521
Battlenet launcher crash at startup 8-Mar-16 upd. win7(1)Category: Technical SupportMarch-7-2016 11:04 PM PST (9 years ago) Go to Blizzard forum post
Hello,

I have been playing Diablo 3 since the release and I never had any technical issues so far (except of the infamous error 37 at the beginning).

Today morning my battlenet updated to a new version and ever since I can not even start the launcher, nor the Diablo III.exe executable. It crashes few seconds after starting the launcher with a an extremely descriptive and detailed message reading: "The application encountered an unexpected error". I have also tried removing the <C:\Users\USERACOUNT\Documents\Diablo III\D3Prefs.txt> file for a while, however it did not make any change,

I am running windows 7 - 64bit version.

Screenshot of the error: http://i115.photobucket.com/albums/n319/miuko1/blbiny/uber_descriptive_error_zpskwqfyw3c.jpg

Any ideas?
Avatar of Tiogaradh
Tiogaradh
Battlenet launcher crash at startup 8-Mar-16 upd. win7(2)March-8-2016 1:17 AM PST (9 years ago) Go to Blizzard forum post
Hey Firzen,
Can you try Deleting the Battle.net Cache Folder and see if that helps.

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