 | can not connect to battle.net europe nor open tickets(1) | Category: Technical SupportFebruary-26-2016 8:44 AM PST (8 years ago)  |
| hello, i can not connect to battle.net europe most of the day (sometimes it works) i CAN however connect to battle.net USA and battle.net asia all the time.. when i open a support ticket about it , it redirects me to the support general page (no error, no nothing) and when i check my active tickets it says "You don't have any active tickets. " etc i used http://eu-looking-glass.battle.net/ and here is the result : PING: PING 149.88.98.221 (149.88.98.221) 56(84) bytes of data. --- 149.88.98.221 ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4999ms 26/02/2016 16:19:12 UTC -------------------- TRACEROUTE: traceroute to 149.88.98.221 (149.88.98.221), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.698 ms 0.719 ms 0.848 ms 2 * * * 3 Blizzard (Blizzard) 10.895 ms 10.976 ms 11.021 ms 4 * * * 5 core-213-57-3-129.ptr.hotnet.net.il (213.57.3.129) 91.299 ms 91.820 ms 92.385 ms 6 hfa-hot-N.con.hotnet.net.il (213.57.3.238) 84.057 ms 84.319 ms 84.391 ms 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 26/02/2016 16:19:12 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.8 0.7 0.4 0.9 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. Blizzard 0.0% 10 11.0 11.0 10.9 11.3 0.1 4. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 5. core-213-57-3-129.ptr.hotnet.net.il 0.0% 10 89.4 88.8 85.0 92.7 2.7 6. hfa-hot-N.con.hotnet.net.il 0.0% 10 84.5 84.2 84.0 84.5 0.1 7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 26/02/2016 16:19:12 UTC -------------------- | ||
 | can not connect to battle.net europe nor open tickets(9) | February-29-2016 7:42 AM PST (8 years ago) |
| Hey all! Sorry for the delayed reply here. Amagog: Looking at the pathping and Tracert here, almost every hop has timed out and that is something you will need to contact your ISP regarding. Adimaru and Orion: Can you both start a new thread each and make sure to include a Pathping and a Tracert in those. | ||
