Avatar of Santimus #2452
Santimus #2452
Diablo III Crashes(1)Category: Technical SupportFebruary-10-2016 7:54 PM PST (9 years ago) Go to Blizzard forum post
The game crashes and an error message says that: "The application encountered an unexpected error".
It's the 5th time it happened, and I don't know what should I do. Any ideas?
Kinda annoying, but it didn't happen in rifts or something, (yet).
Avatar of Natryndon
Natryndon
Diablo III Crashes(8)February-12-2016 4:05 AM PST (9 years ago) Go to Blizzard forum post
Posted by: Santimus

The application encountered an unexpected error

Unfortunately this is a little too generic, the issue could be caused by many things. When did this start happening? Did you make any changes/updates to your system configuration around that time? Is there any discernible pattern to the behaviour (certain acts, classes etc.)? Could you post a DXDiag and MSinfo to see if there are any clues there?

Posted by: sinnes

when trying to make a ticket, the support page has technical difficulties

sinnes, if you're still having this issue, could you please try again but in a different Internet browser? Be sure to clear the browser's cache and cookies and disable any add-ons/extensions you may have installed.

Posted by: Valen

906E5D8D-F24B-48CC-8692-FDE60AE24BBF

Valen, this is an issue with the game and certain ATI graphics configurations (primarily ATI 7xxx series laptop chips). If it is happening regularly, please update your graphics drivers and reset your video driver settings. If you would like Russian speaking assistance, feel free to post here.

Thanks!
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