Avatar of Thermostatic #2600
Thermostatic #2600
Network programming is a joke(1)Category: Technical SupportFebruary-12-2016 11:45 AM PST (8 years ago) Go to Blizzard forum post
I have been playing this game for years now, and learned from experience that if I have to wait for more than about 20 seconds for a level to load, then a network disconnect is guaranteed. So why does Blizzard insult me by locking my computer for about 2 minutes while pretending to attempt to connect after that?

To add insult to insult, when the message box telling me what I already know, that network connection failed, then pressing the OK button will lock my computer for about 2 more minutes. It should immediately return me to menus.
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Tiogaradh
Network programming is a joke(3)February-15-2016 1:27 AM PST (8 years ago) Go to Blizzard forum post
If you are experiencing frequent disconnects while playing the game, follow the steps here to try resolve the issue.

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Avatar of Delmoryth
Delmoryth
Network programming is a joke(9)February-17-2016 2:40 AM PST (8 years ago) Go to Blizzard forum post
As Shammoz explained, it is important to follow the troubleshooting steps we give you. We are not trying to blame your connection or your computer, but we do need to discard the most common reasons for these issues before escalating if needed.

So please, if you're suffering from disconnection or latency, follow all the steps on the article Tiogaradh linked:
battle.net/support/article/611

If the issue persists after that, please post the following information so we can look into it and escalate if needed:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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