 | BattleNet app offline, stop on "retrieving heroes list"(1) | Category: Technical SupportFebruary-14-2016 10:55 PM PST (8 years ago)  |
| Hy, I have a problem with running game (diablo3) – my status after log-on in „Battle.net Launcher“ is offline. ( i dont see online friends) After starting the game (i am still offline) i enter credentials and game does not start. The game is stopped on „step“ - retriving heroes list (connecting BattleNet and Authentication is ok) On another computer at home game also does not run. (I tried reinstal, restart router, closing background applications, IP Release, Renew, and Flush DNS) I play the game since release without any problems until now. Please help me Thank you | ||
 | BattleNet app offline, stop on "retrieving heroes list"(2) | February-15-2016 12:45 AM PST (8 years ago) |
| Hey, Let's try power cycle your network devices and then try Deleting the Battle.net Cache Folder. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh | ||
| BattleNet app offline, stop on "retrieving heroes list"(4) | February-15-2016 1:43 AM PST (8 years ago) |
| Do you have any security or antivirus programs running? Or a hardware firewall on your router? If so try temporarily disabling theses. Can you also please provide a pathping , traceroute, and looking glass report. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh | ||
