Avatar of Onhez #2798
Onhez #2798
Cant Download / Update Game(1)Category: Technical SupportFebruary-14-2016 8:04 AM PST (8 years ago) Go to Blizzard forum post
Hello,
As the title says I can't download or update the game for some reason.
The error message when i try to download game from scratch:

Whoops! Looks like something broke. Give it another shot.
More Help: BLZBNTAGT00000BCA


I tryed everything on the error code page but it still didint work.
I have game files that are not up to date on my laptop. I sent them to my main
pc and tryed to update on it but I had same error message.

Any advices?

Thanks in advance,
Onhez
Avatar of Tiogaradh
Tiogaradh
Cant Download / Update Game(6)February-16-2016 12:32 AM PST (8 years ago) Go to Blizzard forum post
Hey Onhez,
Can you try creating a new administrator account on your compute and attempting to install on there, are you able to perform the update on your laptop?

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Avatar of Delmoryth
Delmoryth
Cant Download / Update Game(15)February-19-2016 3:48 AM PST (8 years ago) Go to Blizzard forum post
Hey all,

Delete the Battle.net Cache folder:
battle.net/support/article/6141

Delete the Battle.net Tools folder:
battle.net/support/article/6504

After doing this, repair the game:
battle.net/support/article/6572

Have you tried completely uninstalling your security software? Sometimes it can interfere, and deactivating it it's not always enough. After testing or installing you should install it again, of course, but it's worth a try.

You could also try a Selective Startup to make sure there's no other program interfering:
battle.net/support/article/200483

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