 | code 511!(1) | Category: Technical SupportMay-12-2015 11:05 AM PDT (10 years ago)  |
| I can not log into US sever since maintenance and it's code 511 said thaht some kind of legal issue. | ||
 | code 511!(9) | May-12-2015 2:41 PM PDT (10 years ago) |
| paralyse, I don't think that I've seen this error before. Can you take a screen shot of the error, upload it to an image sharing site, and then provide me with the link? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(10) | May-12-2015 2:48 PM PDT (10 years ago) |
| paralyse, It would also be a good idea to post the contents of your D3debug.txt file. That file is located in your Diablo III folder. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(15) | May-12-2015 3:12 PM PDT (10 years ago) |
| paralyse, Have you ever been able to play on the US servers? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(17) | May-12-2015 3:19 PM PDT (10 years ago) |
| paralyse, Try the two steps listed below: Let's log out of the Battle.net Desktop App and try deleting the Battle.net Cache file. Check out this support article for steps on how to do that: Deleting the Battle.net Cache Folder (PC) Once that is done, test out the game and let me know what happens. Let's also try deleting the Battle.net Tools folder to see if that helps. Here's how to do that: 1. Restart the computer. 2. Ensure that show hidden files and folders is enabled. 3. For Windows Vista and 7: Click Start and select Computer. -Windows XP: Click Start and select My Computer. -Windows 8: Windows Key + Q and select Computer. 4. For Windows Vista and 7: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. -Windows XP: Double-click the C drive, then Documents and Settings, then All Users, then Application Data, and then delete the Battle.net folder. -Windows 8: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder. Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(25) | May-12-2015 5:19 PM PDT (10 years ago) |
| paralyse, I just reset your account from my end. Can you log out and back into the Battle.net Desktop app and then try launching D3 again? Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(27) | May-12-2015 5:33 PM PDT (10 years ago) |
| paralyse, Do you give permission for me to access your account from my end? In order to do so, I'll have to change your password and remove your authenticator. Once I'm done testing, I will send you a password reset email so that you can change the password again and remove my access. You can then also re-add your authenticator. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(37) | May-12-2015 6:33 PM PDT (10 years ago) |
| DemonStrike and anyone else wanting me to log into your account, There is no point in doing so. I wanted to see if paralyse's account could be fixed from my end. Unfortunately, I was unable to resolve this. However, I was able to reproduce the issue and gather enough information to escalate it for further investigation. I'll keep you guys posted on any new information that might come my way. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(38) | May-12-2015 6:35 PM PDT (10 years ago) |
| paralyse, I have finished testing on your account and emailed you the password reset email. Feel free to go ahead and change the password at your earliest convenience. That said, I was unable to resolve the error that you are getting, but I was able to reproduce it and the issue has been escalated. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(42) | May-12-2015 8:03 PM PDT (10 years ago) |
| 幽冥之èŽ, There is no ETA yet. I'll post an update when one is available. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(67) | May-13-2015 12:00 PM PDT (10 years ago) |
| Hey folks, It looks like we've identified the cause of this issue. We're currently working on a fix. I'll let you know when that is ready. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(68) | May-13-2015 12:17 PM PDT (10 years ago) |
| Hey folks, I've just been told that this issue should now be resolved. When you guys get the chance, please restart your Battle.net Desktop App and try launching D3 again. Let me know what happens. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(70) | May-13-2015 2:11 PM PDT (10 years ago) |
| Brian, That page will not have an "agree" button since that is just the EULA agreement we have posted on the site, not the one on the Battle.net desktop app. What happens when you try to log in now? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(72) | May-13-2015 2:20 PM PDT (10 years ago) |
| Brian, Yes, that's a different issue that just started today, but the Error 511 should be resolved. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(74) | May-13-2015 2:26 PM PDT (10 years ago) |
| Brian, That's awesome! I was just about to update you with news that the authentication issue is resolved. Please let me know if there is anything else I can do to help. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(77) | May-13-2015 5:07 PM PDT (10 years ago) |
| Brian and DNA, Thanks for the update. I'm glad to see that things are back to normal. Please feel free to post again if you have any other questions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(79) | May-14-2015 12:34 PM PDT (10 years ago) |
| Inori, Correct, that seems to have been the issue. The new agreement wasn't displaying for your region when it was supposed to, so I'm glad to see that you're actually seeing it now. Anyway, have fun playing and let me know if any other issues come up. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| code 511!(80) | May-14-2015 6:49 PM PDT (10 years ago) |
| Hey folks, Since this issue does appear to be resolved now, I'm going to go ahead and lock this thread. If the issue comes back, or if you have any questions about any other issues, please feel free to start a new thread. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
