 | latency issues(1) | Category: Technical SupportMay-14-2015 1:16 PM PDT (10 years ago)  |
| |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 655 | 655 | 0 | 0 | 15 | 0 | | cpe-74-138-192-1.kya.res.rr.com - 0 | 655 | 655 | 10 | 40 | 865 | 25 | | tge0-7-0-6.lsvmky1301h.midwest.rr.com - 0 | 655 | 655 | 6 | 11 | 241 | 9 | | be25.lsvqkydb01r.midwest.rr.com - 0 | 655 | 655 | 7 | 13 | 243 | 14 | | be24.clevohek01r.midwest.rr.com - 0 | 655 | 655 | 19 | 26 | 236 | 23 | |bu-ether17.vinnva0510w-bcr00.tbone.rr.com - 0 | 655 | 655 | 24 | 35 | 246 | 42 | | 0.ae1.pr0.dca20.tbone.rr.com - 0 | 655 | 655 | 27 | 32 | 264 | 31 | | 216.50.76.41 - 0 | 655 | 655 | 28 | 33 | 257 | 31 | | 192.205.36.113 - 21 | 364 | 291 | 65 | 72 | 372 | 69 | | cr82.wshdc.ip.att.net - 22 | 356 | 281 | 64 | 72 | 191 | 73 | | cr2.wswdc.ip.att.net - 24 | 336 | 256 | 64 | 74 | 265 | 71 | | 12.123.250.117 - 20 | 372 | 301 | 63 | 72 | 264 | 69 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 132 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider im getting horrible latency issues and i have no idea why i was playing mon-wensday and it was fine then just BAM thursday its to the point i cant play. any help that can be done plz | ||
 | latency issues(2) | May-14-2015 1:45 PM PDT (10 years ago) |
| deathpunch, Can you tell me the city and state that you play from, and the name of your ISP? Also, let's try running an MTR report through our Looking Glass site to see what that shows us. Once at the Looking Glass site, follow the steps provided below: 1. Select the region you play in and the service you are having issues with. (If you select "World of Warcraft" as a service, you are going to want to select the realm that you're experiencing issues on) 2. Check the "MTR" box and uncheck the "Traceroute" and "Ping" boxes. 3. Click on the "Run Test" button. 4. When the test is done, click on the "Copy Result to Clipboard" button, and paste the results into your next reply. ***Remember that to receive the most accurate results, you are going to want to run this test when the connection issue is at it's worst.*** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(7) | May-14-2015 3:01 PM PDT (10 years ago) |
| deathpunch, Thanks for posting that info. We've already escalated this issue and the involved parties are currently working on a solution. As far as what the issue is, it seems as though Time Warner customers located in the Midwest are being routed through a congested XO peering point before the connection reaches AT&T. We'll post an update when more information is available. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(33) | May-14-2015 6:55 PM PDT (10 years ago) |
| GinJuice, I live in the southeast and have TWC and have the same problem. Its not jsut the midwest. Yes, when we created the ticket we included the fact that this is also affecting players on the east/southeast regions. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(40) | May-15-2015 1:05 PM PDT (10 years ago) |
| Hey folks, The main issue being tracked in this thread is the Time Warner Midwest/East Coast issue. If you are not a Time Warner customer, and you are experiencing increased latency, please start your own thread so that we can assist you individually. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(42) | May-15-2015 3:39 PM PDT (10 years ago) |
| SuPaChuB, We actually just received an update from our AT&T backbone provider. They got word that the issue should be resolved now. When you get the chance, test it out on your Time Warner connection and let me know if the latency is back to normal. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(44) | May-15-2015 7:45 PM PDT (10 years ago) |
| Cryo, The trace from us to you, which is what you posted, looks fine. There's no data loss. Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(59) | May-18-2015 2:54 PM PDT (10 years ago) |
| ShadowKiller, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(62) | May-19-2015 1:57 PM PDT (10 years ago) |
| kornsdevis86, The WinMTR that you posted looks fine. Your issue might be caused by due to something on your system. It might be best for you to start your own thread so that we can assist you individually. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| latency issues(63) | May-19-2015 2:00 PM PDT (10 years ago) |
| Hey all, The main issue that was being covered in this thread has been resolved for a few days now. I'm going to lock this thread now, but please feel free to start your own thread is you need help with any other issues. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
