Diablo III
Avatar of Blarg17 #1985
Blarg17 #1985		need help with error:(1)Category: Technical SupportMay-7-2015 4:04 PM PDT (10 years ago) Go to Blizzard forum post
BLZBNTAGT00000BB8

i have tried everything except redownloading game
#1
5 days ago
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Posts: 33,708
Blarg17,

I'd like to help you troubleshoot this error. Before we get into that, I'd like for you to send in some Battle.net logs that could help our QA department minimize these types of errors for our players in the future.

    1. Download LogGoblin.exe.
    2. Run LogGoblin.exe and give it a few minutes to gather your Battle.net logs.
    3. After it finishes collecting your logs, press Enter to close the program.
    4. A zip file named BlizzardLogs-[YYYY-MM-DD].[HHMMSS].zip, which contains all of your log files, was created in the same location as LogGoblin.exe.


Once the .zip file is created, please email it to toolsupport@blizzard.com with the title [Battle.net][Install/Patching][Username][Thread Title][ThreadID].

Note that this inbox is for collecting logs only, keep an eye on this thread for troubleshooting steps!
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#2
4 days ago
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So basically what he's saying is that after three days they still haven't figured out how they messed up and are still gathering "data," to make it look as though they are actually doing something about it rather than just praying the stock doesn't crash. I am quite certain after this much time there are plenty enough logs to figure the bug out. We just want you all to actually do that. Pay some overtime if you have to just fix it.
#3
2 days ago
-2
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Support Forum Agent
Posts: 33,708
Blarg17,

Did you get a chance to submit those logs to us?
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#4
23 hours ago
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Posts: 33,708
HapLoki,

Posted by: HapLoki05/10/2015 01:27 PM

So basically what he's saying is that after three days they still haven't figured out how they messed up and are still gathering "data," to make it look as though they are actually doing something about it rather than just praying the stock doesn't crash.


I hate to say it, but you're 100% wrong. The reason we are asking for logs is so that the team in charge of the launcher can look at the logs to see how the overall launcher experience can be improved. Having those logs may also give us more information about what's causing some of these errors, so that we can work towards preventing them in the future.

That being said, if you have nothing to post that is going to help resolve the OP's issue, it's best that you don't post anything. If you have an issue that you need assistance with, please start your own thread so that we can assist you individually.
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[Post edited one time, last edit by Dankorii at May-11-2015 7:58 PM PDT (10 years ago)]
Avatar of Dankorii
Dankorii		need help with error:(2)May-8-2015 4:12 PM PDT (10 years ago) Go to Blizzard forum post
Blarg17,

I'd like to help you troubleshoot this error. Before we get into that, I'd like for you to send in some Battle.net logs that could help our QA department minimize these types of errors for our players in the future.

    1. Download LogGoblin.exe.
    2. Run LogGoblin.exe and give it a few minutes to gather your Battle.net logs.
    3. After it finishes collecting your logs, press Enter to close the program.
    4. A zip file named BlizzardLogs-[YYYY-MM-DD].[HHMMSS].zip, which contains all of your log files, was created in the same location as LogGoblin.exe.


Once the .zip file is created, please email it to toolsupport@blizzard.com with the title [Battle.net][Install/Patching][Username][Thread Title][ThreadID].

Note that this inbox is for collecting logs only, keep an eye on this thread for troubleshooting steps!
______________________________________________________
I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback?
Avatar of Dankorii
Dankorii		need help with error:(4)May-11-2015 4:39 PM PDT (10 years ago) Go to Blizzard forum post
Blarg17,

Did you get a chance to submit those logs to us?
______________________________________________________
I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
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Avatar of Dankorii
Dankorii		need help with error:(5)May-11-2015 4:50 PM PDT (10 years ago) Go to Blizzard forum post
HapLoki,

Posted by: HapLoki05/10/2015 01:27 PM

So basically what he's saying is that after three days they still haven't figured out how they messed up and are still gathering "data," to make it look as though they are actually doing something about it rather than just praying the stock doesn't crash.


I hate to say it, but you're 100% wrong. The reason we are asking for logs is so that the team in charge of the launcher can look at the logs to see how the overall launcher experience can be improved. Having those logs may also give us more information about what's causing some of these errors, so that we can work towards preventing them in the future.

That being said, if you have nothing to post that is going to help resolve the OP's issue, it's best that you don't post anything. If you have an issue that you need assistance with, please start your own thread so that we can assist you individually.
______________________________________________________
I'm available Sunday through Thursday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback?
[Post edited one time, last edit by Dankorii at May-11-2015 7:58 PM PDT (10 years ago)]
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