 | D3 updated, still asks for update when logging in.(1) | Category: Technical SupportJanuary-12-2016 7:48 PM PST (9 years ago)  |
| So i updated to 2.4 a while ago, played for a few hours, logged out, came back and when i now launch the game it asks for the update, even tho the game is up to date, repairing does nothing. Anyone else having this problem? | ||
 | D3 updated, still asks for update when logging in.(23) | January-13-2016 1:05 AM PST (9 years ago) |
| Hi guys. If this happens to you, the best thing to do is simply restart your computer and try again. If that doesn't work however, exit the game and Battle.net Desktop App then follow step 1 in this support article and test again. If you still see either the Diablo III client or Battle.net App still showing in Task Manager, you should close those too. Thanks. ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
 | D3 updated, still asks for update when logging in.(35) | January-13-2016 6:37 AM PST (9 years ago) |
| Hello all, I've been running some tests on my cliente here. When you close the game, the task might stay open and visible on the task manager for a bit. However, in all my tests it closed itself after 1-2 minutes. I've noticed that, if you let the task close by itself instead of manually closing it, most of the times the game won't tell you there's a patch available next time you log in. At least on my experience. In general, some steps that seem to help people with the issue: - Restarting computer - Deleting Battle.net Cache and Tools folders - Repairing the game - Closing the Battle.net App and launching it as admin We will pass this information on so it can be looked into, but please keep in mind that it's important to try the troubleshooting steps, since they've helped some players. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| D3 updated, still asks for update when logging in.(38) | January-13-2016 9:28 AM PST (9 years ago) |
| Hello guys, If you're experiencing this issue, please provide us with the following information: - Operative System: - Battle.net app Language: - Battle.net App region: Thank you very much. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| D3 updated, still asks for update when logging in.(55) | January-14-2016 2:03 AM PST (9 years ago) |
Are support the staff/team able to relay reports of emergent issues post patch(s) to the direct dev/infrastructure staff ? Yes. Thanks for your reports guys, our developers are looking into this and are hoping to address it in an upcoming small patch update. Apologies for the inconvenience caused. ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
 | D3 updated, still asks for update when logging in.(58) | January-14-2016 10:08 AM PST (9 years ago) |
| Hey folks, Thanks so much for the information so far. It looks like this may have been resolved, so could anyone that is still experiencing this please let us know below? We are still looking into the error 14008 that some people reported and we appreciate getting any more information about this from anyone affected. ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
| D3 updated, still asks for update when logging in.(66) | January-15-2016 3:09 AM PST (9 years ago) |
| Thanks folks, we're still looking into this. Would it possible for anyone that gets error 14008 to screenshot it and link it in this thread below please? It would help with our troubleshooting! ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
| Diablo 3 Error 14008 and Update Error.(105) | January-18-2016 7:35 AM PST (9 years ago) |
| Thank you for posting all this information so far, everyone! At this point, seeing how many of players reporting this seem to be from the same geographical area, with Windows XP 32 bit, but different Internet Providers, I am curious how you all connect to the Diablo III servers? By this I specifically mean any kind of proxies, VPN options, anything that would change or modify your current connection to try and get a better response time from Diablo III? With this we're hoping to narrow down the specific cause even further. Thanks! ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
| Diablo 3 Error 14008 and Update Error.(113) | January-19-2016 8:43 AM PST (9 years ago) |
| Hey folks, Our technicians have asked for an update as the last post was 6 hours ago. I can assure you we're making progress, and confirming whether or not you're still running into Error 14008 would really help us. I very much appreciate everyone's patience and cooperation so far and I hope we're not too far off a working solution at this point. ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
| Diablo 3 Error 14008 and Update Error.(131) | January-21-2016 3:22 AM PST (9 years ago) |
| I want to assure everyone we are still looking into this, I just have no update to report. I'm well aware it's unpleasant to be in this situation and I can only apologise for any inconvenience caused. Thank you. ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
| Diablo 3 Error 14008 and Update Error.(135) | January-22-2016 9:39 AM PST (9 years ago) |
| Hey folks! I want to thank everyone again for their patience. We believe we've managed to find the cause of the problem and we do not expect you to have to upgrade your version of Windows if this works. I'm afraid I do not yet have any estimate for when we can implement it, but I did want to drop in and let everyone know before the weekend begins. Thanks again. ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
 | Diablo 3 Error 14008 and Update Error.(156) | January-27-2016 9:42 AM PST (9 years ago) |
| Hello everyone, We continue to investigate this issue and work on a solution, we still don't have an exact time frame for a fix just yet but as soon as we have any more information we'll let you know. Sorry for the delay in getting this resolved and we know this must be incredibly frustrating, but we are working on this still. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
 | Diablo 3 Error 14008 and Update Error.(167) | February-2-2016 7:46 AM PST (9 years ago) |
| Hey guys, Just wanted to pop in and give you an update, a fix for this issue should now have been finalised and we expect it to go out with this weeks maintenance. If following the maintenance you continue to receive the error please be sure to let us know. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh | ||
