 | Network disconnect(1) | Category: Technical SupportJanuary-27-2016 12:06 PM PST (9 years ago)  |
| Hello, I've bought Diablo 3 three months ago, but never got the change to play it. Every time i choose my character, it says network disconnect.. I thought it was a server error @ battle.net, but 3 months later I still can't play it. I'm very dissapointed, because I payed for a game wich I can't play. I've added the port's to my firewall but nothing works. Can someone please help me? | ||
 | Network disconnect(3) | January-28-2016 7:31 AM PST (9 years ago) |
| Thanks harl3quin, I've made the links clickable. Just for clarification: "So, we’ve been informed of an external infrastructure issue that may be affecting gamers in certain European countries. While this is being repaired, traffic may be rerouted to ease congestion, causing higher than usual latency for some of our players." We've been informed that this issue should now be resolved so it shouldn't specifically cause any issues for Diablo III players now. LuckyOwl, could you try this and then this and see if the issue persists? ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
 | Network disconnect(7) | January-30-2016 7:01 AM PST (9 years ago) |
| Hello LuckyOwl, If you're still having the connection issue, please provide us with the information harl3quin requested earlier: - Details of issue: - City/Country: - Internet Provider: - Traceroute (right after a disconnection) - Pathping (right after a disconnection) - Looking Glass report (right after a disconnection) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network disconnect(9) | February-1-2016 4:15 AM PST (9 years ago) |
| Without the right information though LuckyOwl, nobody here can help you. We really need that network data. Thanks! ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
| Network disconnect(12) | February-2-2016 1:51 AM PST (9 years ago) |
6 * 15 ms 15 ms 84.116.195.245 2 --- 100/ 100 =100% 100/ 100 =100% 10.215.240.1 0/ 100 = 0% | Both the tracer and pathping show packet loss, and none of them seem to reach our network (you should see some Telia nodes towards the end, usually). I would recommend contacting your internet provider and passing the traceroute and pathping to them, so they can investigate and make sure everything works fine. __________________________________________________________ ¿Tienes algún comentario sobre mi atención? ¡Házmelo llegar! | ||
| Network disconnect(14) | February-3-2016 3:08 AM PST (9 years ago) |
| Hello LuckyOwl, If you want you can create another traceroute/pathping/Looking Glass and paste the results here, and we can look into them again to see if there's any pattern or anomaly in the connection. Ultimately though, if the issue seems to be outside out network, you'll have to contact your provider again. We always recommend passing the pathping/tracer on to them so they can check for themselves the nodes where there could be an issue. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network disconnect(21) | February-6-2016 4:47 AM PST (9 years ago) |
| Hello both, As I said in previous replies, we need the information in order to look into this. - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) LuckyOwl, as I told you before, your tracer showed packet loss. We can take another look if you post new information. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network disconnect(24) | February-19-2016 2:23 AM PST (9 years ago) |
| Hello LuckyOwl, Unfortunately, if you don't post the tracer/pathping results here, we cannot review them and therefore we cannot say anything about them. The tracer you posted first showed packet loss outside of Blizzard's network. If the ones you're going now still show the same issues, I would recommend contacting our internet provider so they can investigate and check what's going on. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Network disconnect(34) | April-19-2016 7:47 AM PDT (9 years ago) |
| Hello again LuckyOwl, If you post a new tracer and pathping as I've requested before, we can look into them. As I explained in previous messages, the ones you posted before showed anomalies outside of our network, so a new set of diagnostic files can help us see if there's any pattern in the connection. We cannot help you or give you information without the necessary data. 1 5 ms 18 ms 6 ms 192.168.178.1 This is a super high latency for the first jump of the connection. The latency here usually is around 1ms, or even <1ms. - Reset all your network devices (switch them off for couple of minutes and then switch them back on) - Refresh your DNS by pushing Windows key R at the same time and writing ipconfig /flushdns on the Run window. Make sure both your operative system and drivers are totally up to date (specially the network card): battle.net/support/article/200576 Disable your proxy configuration: battle.net/support/article/7300083 Make sure your firewall and security software are configured to fully permit the connection of Battle.net and Blizzard games. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
