Avatar of ljung #2704
ljung #2704
starter edition(1)Category: Technical SupportJanuary-29-2016 8:26 AM PST (8 years ago) Go to Blizzard forum post
hey i bought diablo 3 some years ago but quit playing it but now i want to start again but it says i have a starter edition and i cant put my authentication key in. what to do?
Avatar of Natryndon
Natryndon
starter edition(2)January-29-2016 9:05 AM PST (8 years ago) Go to Blizzard forum post
Hmm, I know it might sound like a silly question ljung, but are you sure you're on the right Battle.net account? Did you have any high level characters on the Diablo III account? Where did you purchase the game from? What happens when you try to add the authentication key?

Thanks!
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Avatar of Natryndon
Natryndon
starter edition(5)February-1-2016 4:13 AM PST (8 years ago) Go to Blizzard forum post
You should probably contact our Account Support team directly about this ljung. I don't see any record of this Battle.net account ever owning Diablo III in any form. They will be able to dig a bit deeper and help you get to the bottom of this.

Thanks!
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Avatar of Delmoryth
Delmoryth
starter edition(7)April-6-2016 3:27 AM PDT (8 years ago) Go to Blizzard forum post
Hello Gheti,

I see you have a full license added into your account. If it still tells you it's a Starter, try resetting your password:
https://eu.battle.net/account/support/identify-account.html?requestType=PASSWORD_RESET

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