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Ref #2321
Huge lag on Greater Rifts 80+ when in 4 man group(1)Category: Technical SupportJanuary-24-2016 1:56 PM PST (9 years ago) Go to Blizzard forum post
I have submitted a ticket already and i have got some answers on US side and they told to contact EU side this way also as long as its most likely EU server issue. I'm copy pasting my questions and texts i have written + answers i have got right below. SORRY FOR TYPOS! : )

US Side forum post:
We had same latency problem at season 4... That's why we stopped playing D3 while waiting for fixes/ next season and same issue still stands.

We have taken all AoE Dmg off from everyone exept our dps wizard and we have also tried to go to Greater Rifts on lower difficulty... doesn't work. We are all from Finland from 3 different cities whit different Internet providers. But when we get +12 groups or +2 elite packs whole screen freezes for all of us and it stays frozen till our wizard dies. When he get's revived lag starts right away even when he doesn't get to make a single attack. He is the one whit best Internet connection from all of us.

Would be awesome to have these high Greater Rift lags solved someday soon or we need to change back to other games to play whit my friends...

US Side ticket posts:
We have unplayable lag since season 4 and at season 5 it still stands.
When we start playing 4man team on greater rifts ~80< and enemies come whit +12 group or 2x elites whole screen freezes for all 4 players. We are communicating trough skype and there is no other lag issues in any other games than Diablo 3 Greater Rifts. (We live in 3 different cities across Finland whit different Internet providers). Diablo 3 is one of the games that all 4 of us love and we decided to stop playing after these lag issues came up at season 4 and decided to waite for season 5 to give another shot... but same issues still stand and that's really annoying.... isn't there anything we or you should do about it?

Not copy pasting Game Masters response but here is my answer to it:
My friend have tried these steps i got from Game Master ages ago and i did it yesterday but it doesn't help. There is no other issue whit D3 connection expect that when you got to high greater rifts which i have mentioned before and there comes +12 mobs at us or +2 elites screen starts freezing for all of us and we are connected by Skype -> We hear from each other voices if our Internet connection lags but it doesn't its just in game lag which appears for all of us at the same time even when we live in different cities and we use different Internet providers... I have also heard that couple other friends of mine here in Finland have same issues on playing + ~80 greater rifts.

There are a lot of people streaming Diablo and some of them seem to have same kind of issues but not even close as bad as ours... and some of em seems to have none...

Thank you!

And chat whit GM:
Verendmos: Hello and good day! I am Game Master Verendmos. While I look into your issue today, can I ask how are you doing, today?
you: I'm fine... Expect of my issue;p Thank you for asking.
Verendmos: Well I would be happy to look into this for you
you: Would be awesome
Verendmos: So you only experience the issues in 80+ rifts?
you: well have also seen em at 78 but they are much more rarer on em
you: but mostly on +80 yes
Verendmos: So honestly its likely not a connection issue at that point, if you are not seeing it outside of that time
you: Yep, friends of mine and i have got the same issue since Season 3 when we started to play higher greater rifts and every time when these lags/ screen freezes come up our connection bar in-game goes red and right after we die it pops back up to full speed
Verendmos: Well if it was a connection issue it should happen at any point when you are dealing with the same amount of stuff on screen even before you reach the point you can do GR80
you: But as we speak trough skype we notice if there actualy is any connection errors from each other voices.
Verendmos: Ultimately if this is a specific error to these later rifts and affecting everyone at once
Verendmos: this is something that needs to be reported to the Dev team through the forums
you: Well the strange thing is that when we get our screens full of enemies and "special effects" there is no lag at all and if there have been they have been only issues whit too high resolution for only 1 of us or something
you: but we all have brand new computers right now and none of our internet connections are bad.
Verendmos: Yea this seems like something that needs to be reported then
Verendmos: Seems like a special case they may need to look into because its going to be beyond the scope of information I have available to me
you: Well. We have done such a thing on last season and we didn't get any answers to it... + i did same again yesterday
you: http://us.battle.net/d3/en/forum/topic/20419813763
Verendmos: Well I will forward a report up to them as well
you: Would be awesome : )
you: There is so many other issues reported so it seems Blizz dev doesn't have time to even check all of em ;D
Verendmos: I can't promise it will get an immidate response but I am sure they will look into it
you: Well that's all we can do for now right?
Verendmos: For now seems to be
you: And for me it just feels really odd because we have been watching other players streaming Diablo 3 on much higher Greater Rifts than we are playing at and they seem to have lag issues only rarely but for us its rare if there is none xD
Verendmos: You may also hit up the EU support team to see if they have anything specific
Verendmos: Which is something I would do in most cases for you since you are located there anyways
you: And i have asked from our clan (which all are from Finland) and everyone that have played high greater rifts whit 4 man have exactly same issue than we have...
Verendmos: which you can do at eu.battle.net
Verendmos: its entirely possible there is something going on that we hae not heard of here in the US
you: Can be and i will most likely try to chat whit em tomorrow if possible... But they most likely aren't able to do much else than you are : D
Verendmos: Its always something to double check on since they will be more privy to information on EU connections
you: True
Verendmos: Well glad I could look into this for you today
Verendmos: anything else I can do for you?
you: Not really. I will put a ticket on EU side and try to chat em tomorrow : ) Thank you for your help!
Verendmos: My pleasure ^_^
you: Thank you and bye!

Hopes up for getting solution to this... Because best parts of group playing in Diablo are unplayable for us right now and Diablo is only game for all 4 of us which everyone likes. Mostly likely going to change to other games while waiting for solution but we got our hopes up for fast fix!!! : )
Avatar of Tiogaradh
Tiogaradh
Huge lag on Greater Rifts 80+ when in 4 man group(4)January-25-2016 12:50 AM PST (9 years ago) Go to Blizzard forum post
Hey guys,
This is something we are aware of and investigating, unfortunately at this time i have no additional information.

http://eu.battle.net/d3/en/forum/topic/13687000108
High level Greater Rift lag
KNOWN ISSUE: Caused by certain spell/item combinations. The developers are investigating.


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