 | Game disconnect(1) | Category: Technical SupportJanuary-23-2016 11:50 PM PST (9 years ago)  |
| Hi! Since new patch, I can`t play more than 5-10 minute without a disconnect. I would like to rejoin playing Diablo 3 but this makes me headache, nerves. . . What could be the problem? My network is stable, I tried with Scan and Repair, but still in about 1 hour gaming time I loose my connection about 10-15 times and that`s TERRIBLE! Any idea what could be the problem? Other Blizz games works perfectly, just D3 doesn`t want. | ||
 | Game disconnect(2) | January-24-2016 1:30 AM PST (9 years ago) |
| Hey Fazak, Can you please work through all the steps listed here, both the basic and advanced. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/Tiogaradh | ||
 | Game disconnect(4) | January-24-2016 4:22 AM PST (9 years ago) |
| Hello HELLDIRGE, What it's true that there's an issue ongoing, it doesn't affect every player, and not every single issue with latency and disconnections is caused by that issue. Following the steps in the guide is harmless and can help some players that are affected by different issues. Please Fazak, if after following the steps you keep having the issue, post the following information so we can look into it: - Details of issue: - City/Country: - Internet Provider: - Traceroute (right after a disconnection) - Pathping (right after a disconnection) - Looking Glass report (right after a disconnection) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Game disconnect(6) | January-26-2016 4:22 AM PST (9 years ago) |
| Happy to hear it's fine now, Fazak! Hope you can enjoy the game again without trouble. :) If the issue happens again, or if any other player comes to this thread with a similar issue, please make sure to follow the instructions on my last reply. ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
| Game disconnect(9) | January-31-2016 4:16 AM PST (9 years ago) |
| Hello Fazak, For some reason neither your traceroute nor your pathping go further than the second hop. They just stop there, as if the connection couldn't continue. I would recommend checking with your internet provider so they can make sure the nodes are working properly. It could be that they are protected, but it would be odd that all of them are. @Helten If you're having the same issue, please make sure you follow the steps provided here (including advanced): battle.net/support/article/611 If the issue persists, as I've asked before, provide us with the following information: - Details of issue: - Date/time it started: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing the issue) - Pathping (right after a disconnection or whenever you're experiencing the issue) - Looking Glass report (right after a disconnection or whenever you're experiencing the issue) ______________________________________________________ Got feedback about the support I'm providing? Leave your comments here! | ||
