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Torlok #1727
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(1)Category: Technical SupportApril-28-2015 3:51 PM PDT (5 years ago) Go to Blizzard forum post
Freeze up at the same location every time cant not continue
'not like season 3 if i cant play it

please answer topic
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(2)April-28-2015 5:38 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

Please post your DXDIAG file so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.

Posted by: Torlok

Freeze up at the same location every time cant not continue


What location is that?
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(4)April-29-2015 6:00 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

Let's try running the repair tool to see if that helps.

Here's a support article that will help with that: Repairing Blizzard Games
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(6)April-29-2015 8:21 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

Posted by: Torlok

where is battle.net desktop app location?

or do i download it


That's the Battle.net icon that you use to launcher the Battle.net launcher before launching D3.

It looks like this: http://i.imgur.com/NFvInka.png
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(9)April-30-2015 2:15 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

By chance, do you know if your connection is set to run on IPv4 or IPv6?
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Omrakos
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(12)May-1-2015 12:33 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

How is your PC connected to the internet? Are you using a standard provider or a wireless carrier?

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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(18)May-5-2015 2:23 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

Posted by: Torlok

wireless carrier


Can you try connecting through a connection other than a wireless carrier?
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(20)May-5-2015 3:19 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

The new CASC file system that the game uses is not supported on wireless carrier type connections. This is only an issue when new data needs to be downloaded. Once that data is downloaded, you should be able to connect to the game by using your usual wireless carrier connection.

That being said, you have a few options to workaround this. One is to temporarily use a VPN. Switching over to a VPN will allow the download and you can then switch back to your usual settings.

Another option is to take your system to another location where it can use a different network other than the wireless carrier network. Some examples would be a friend's house, a public place that offers free wifi, or maybe a PC Cafe.

Last option would be to copy a friend or family member's patched D3 folder onto some sort of removable media, like a flash drive or external hard drive, and use that copy to replace your D3 folder.
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(22)May-5-2015 5:31 PM PDT (5 years ago) Go to Blizzard forum post
Torlok,

Mine is currently at 31.5gb.
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(25)May-6-2015 1:31 PM PDT (5 years ago) Go to Blizzard forum post
Kokek,

Posted by: Kokek

lol you keeping your p0rn in your d3 folder mate? Mine is like 13GB


Actually, I checked and I had 5 different languages installed from previous troubleshooting attempts. Those were adding a lot of extra data. I just uninstalled and reinstalled and am currently at 13.2gb.
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Dankorii
89CEDF28-9FF2-46D9-A1C9-C3B41B515079(27)May-7-2015 1:45 PM PDT (5 years ago) Go to Blizzard forum post
RPR,

We don't support the use of VPNs. If you'd like to use one, you'd pretty much have to do a bit of research online to see how to go about doing so.
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