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Slamel #1643
Performance issues in 2.2?(1)Category: Technical SupportApril-7-2015 7:29 PM PDT (5 years ago) Go to Blizzard forum post
Diablo 3 has always run like a dream for me. Until the latest 2.2 patch, that is. For whatever reason I am seeing pretty terrible performance issues. Every 9-10 seconds the game will stutter for 1-2 seconds. It has become pretty much unplayable.

Things I have done to attempt to fix it:
-Uninstall and reinstall
-Update drivers
-Disk Clean up
-Reduce graphics to low/off
-Ran internet speed test
-Killed all other non-essential applications.

None of these things have fixed the issue. Anyone else seeing this, or have a remedy? This patch may have just solved my addiction to Diablo 3...
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Performance issues in 2.2?(3)April-7-2015 8:02 PM PDT (5 years ago) Go to Blizzard forum post
Slamel,

Please post your DXDIAG file so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
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Performance issues in 2.2?(22)April-8-2015 4:49 PM PDT (5 years ago) Go to Blizzard forum post
Slamel,

Let's try resetting your video driver settings to see if that helps any.
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Performance issues in 2.2?(123)April-14-2015 4:33 PM PDT (5 years ago) Go to Blizzard forum post
Hey folks,

I wanted to thank all of you that reported this issue and provided your DXDIAGs. We actually opened a ticket a few days ago to have this issue looked into further. No new information has been shared with us, but rest assured that we're definitely aware of the performance issues that some of you are experiencing, and we're working hard to figure out the root cause. We'll let you know once we hear anything.
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Performance issues in 2.2?(140)April-15-2015 5:10 PM PDT (5 years ago) Go to Blizzard forum post
Caliban,

Posted by: Caliban

Driver Date/Size: 6/30/2011 03:46:02, 811008 bytes


I'm not sure if this will help, but I noticed that you are currently running on video drivers from 2011, so even if this issue wasn't currently going on, you'd probably still experience performance issues.

Let's get that driver up to date to see if that helps any.

Here's a link for the driver download: AMD Driver

When installing the driver you should be given an option to do an "Express" install or a "Custom" install, I recommend selecting the "Custom" install. Once that is selected, uncheck everything possible except for the Graphics Driver and AMD Catalyst Control Center.
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Performance issues in 2.2?(141)April-15-2015 5:13 PM PDT (5 years ago) Go to Blizzard forum post
Hey all,

I can't say if this will help or not, but I saw it help some people in a different thread. I thought it might worth trying, at least as a temporary workaround:

Posted by: Thorian

Hey Sen and All relevant,

No guarentees on this, but this literally solved ALL my video card issues (basically unsupported)

For a temporary solution until the real-issue is solved, try turning down your Hardware Mode in the D3Prefs (in your main Documents Folder --> Diablo 3 --> D3Prefs.txt ) Lower Hardware modes are easier for the system to handle.

Example: I played vanilla Diablo 3 at - Hardware Mode:4
ROS locks up and blacks out at higher then - Hardware Mode: 2

Hope that helps and lets you atleast play, instead of waiting!

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Performance issues in 2.2?(145)April-15-2015 6:57 PM PDT (5 years ago) Go to Blizzard forum post
Airos,

Posted by: Airos

There is no entry for "Hardware Mode" in my D3Prefs.txt file. Do you mean "HardwareClass"?

I don't want to go about changing preferences on a guess.


Yes, should be hardware class, sorry about that.
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Performance issues in 2.2?(157)April-16-2015 5:49 PM PDT (5 years ago) Go to Blizzard forum post
Hey folks,

We're having a difficult time trying to reproduce this issue. I'm hoping that those of you experiencing this issue can send me a bit more information so that I can forward it to our QA team to assist with their investigation.

If you get the chance, please send the following info to forumtech@blizzard.com:

  • The contents of your D3Prefs.txt file located in your Documents\Diablo III
  • A description of what you're doing when experiencing this issue. For example, what are you doing in-game and are you in a specific area.
  • While playing, are you running any applications in the background? Maybe something like youtube, netflix, spotify, etc...
  • Attach your MSInfo and DXDIAG.

    Here's how to do that: Obtaining System Files
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    Performance issues in 2.2?(161)April-16-2015 7:14 PM PDT (5 years ago) Go to Blizzard forum post
    DevilSonata,

    Your post was deleted because it doesn't help anyone. If you'd like to help, provide the information we requested. Otherwise, don't spam this thread with useless information.
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    Performance issues in 2.2?(162)April-16-2015 8:17 PM PDT (5 years ago) Go to Blizzard forum post
    Hey folks,

    Just wanted to thank those of you that sent in the requested info. I went ahead and forwarded that to the QA team that's investigating this issue.

    I've only gotten two emails so far, so please, if you can, go ahead and send in what we asked for. The more data we have, the more info we'll have to work with and hopefully figure out the cause of this issue.
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    Performance issues in 2.2?(189)April-19-2015 3:23 PM PDT (5 years ago) Go to Blizzard forum post
    Hey folks.

    Thanks to all of you that have sent in the requested files. That data has been gathered and forwarded to QA so that they can investigate this issue further.

    I'll you let guys know when I have something new to share.
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    Performance issues in 2.2?(238)April-28-2015 2:33 PM PDT (5 years ago) Go to Blizzard forum post
    Hey folks,

    First, I think we've had enough system information posted and emailed to us, so for the time being, no more system info is required.

    In regards to the investigation, it's still ongoing. However, I believe that we may have found the cause of this issue. I'll let you guys know whenever I get a more definite answer from the people working on this.
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    Performance issues in 2.2?(253)May-4-2015 2:01 PM PDT (5 years ago) Go to Blizzard forum post
    MoonDog,

    Posted by: MoonDog

    Is there any update on this issue?


    I haven't received any new info on this. Let me see what I can find out and I'll let you know.
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    Performance issues in 2.2?(263)May-6-2015 6:41 AM PDT (5 years ago) Go to Blizzard forum post
    We'd like to know if the stuttering issue is still present for you in the current PTR (2.2.1.31563) that was just pushed out last night.

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    Performance issues in 2.2?(268)May-6-2015 12:37 PM PDT (5 years ago) Go to Blizzard forum post
    MoonDog,

    Did your issue start with the release of 2.2?
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    Performance issues in 2.2?(271)May-6-2015 1:26 PM PDT (5 years ago) Go to Blizzard forum post
    MoonDog,

    The "fix" that we're testing in the PTR is one that is supposed to address the performance issue that started with the release of 2.2. If your issue was happening before that, it could be something else causing it, so it might be best to start your own thread so that we can help you troubleshoot individually.
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    Performance issues in 2.2?(272)May-6-2015 1:29 PM PDT (5 years ago) Go to Blizzard forum post
    Vikcata,

    The issue being covered in this thread started with the release of patch 2.2. If your issue started when RoS was released, it's most likely unrelated to this issue. Please start your own thread so that we can assist you individually.
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    Performance issues in 2.2?(277)May-6-2015 3:19 PM PDT (5 years ago) Go to Blizzard forum post
    Vikcata,

    Posted by: Vikcata

    The only thing newer to my list of issues is the random freezes.


    Are the freezes any better in the PTR?
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    Performance issues in 2.2?(278)May-6-2015 5:03 PM PDT (5 years ago) Go to Blizzard forum post
    Hey folks,

    Has anyone else had a chance to try out the PTR to see if they are still experiencing the "stutter" issue that started with patch 2.2?
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    Performance issues in 2.2?(301)May-8-2015 3:05 PM PDT (5 years ago) Go to Blizzard forum post
    MoonDog,

    Posted by: MoonDog

    Would a fraps of the issue help at this point, or is that a waste of time?


    It might help our people in QA see what you're experiencing.
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    Performance issues in 2.2?(343)May-22-2015 2:23 PM PDT (5 years ago) Go to Blizzard forum post
    Hey folks,

    I'm sorry to see that the update didn't help resolve this issue. Our QA team would like some files from those of you that are still experiencing this issue. I know a lot of your have already sent that info in, but it'd help to get those files again now that the patch was released.

    If you get the chance, please send the following info to forumtech@blizzard.com:

  • The contents of your D3Prefs.txt file located in your Documents\Diablo III
  • A description of what you're doing when experiencing this issue. For example, what are you doing in-game and are you in a specific area.
  • While playing, are you running any applications in the background? Maybe something like youtube, netflix, spotify, etc...
  • Attach your MSInfo and DXDIAG.

    Here's how to do that: Obtaining System Files
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    Performance issues in 2.2?(345)May-22-2015 5:54 PM PDT (5 years ago) Go to Blizzard forum post
    Moridon,

    There haven't been any updates on our end other than it's still being investigated. I wish I had more for you, but we'll post some new info when we have something available.
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    Performance issues in 2.2?(364)June-8-2015 8:57 AM PDT (5 years ago) Go to Blizzard forum post
    Our QA Team is requesting users experiencing the "several second delay while playing" symptom to please upload and link a video of it occurring. They're just having a really hard time reproducing it in-house and would like to see what exactly is happening on-screen to people.

    Just videos for the symptom I mentioned are needed.

    Thanks

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    Performance issues in 2.2?(368)June-8-2015 11:57 AM PDT (5 years ago) Go to Blizzard forum post
    Litespeed,

    Can you provide a timestamp for where in this video you see the pausing? I may have missed it but I didn't see anything out of place, but I didn't know where or when to look for it exactly.

    They test both on the retail servers in the datacenter as well on a local lan connection with test servers. They also test on an external WIFI connection if needed. I believe they use a Cox connection for that.

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    Performance issues in 2.2?(439)July-13-2015 2:55 PM PDT (5 years ago) Go to Blizzard forum post
    NightReveals,

    Could you create a new thread of your own and in it, describe the problem you're seeing along with a list of any steps you've tried so far to resolve it?

    I'll also want to see your dxdiag info along with your D3Prefs.txt file.

    You can find this information in the Direct X Diagnostic Tool:

    Click on Start
    Click on Run
    Type in: dxdiag (In Vista, type dxdiag in the search field)
    Hit Enter or OK

    Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

    Your D3Prefs.txt file is located in the My Documents\Diablo III folder.

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