 | Game freezes at retrieving heroe list(1) | Category: Technical SupportDecember-4-2015 1:54 AM PST (9 years ago)  |
| I get a green mark on retrieving heroe list and can hear the background music but game crashes there. It started on December 2 during the evening CET. I live in sweden and have Bredband 2 as isp. I have done all the things I have found here: flush DNS, close nvidia experience, portforwarding, disable firewall and I have talked to my ISP and they cant find anything wrong. I have reinstalled the game and battlenet twice. I am not using any router I have my networkcable directly from my computer to the adapter in the wall. I have done tracert but only getting request timedout on all hops and pathping shows nothing when it cant connect to that ip at all. Spårar väg till 213-155-155-233.customer.teliacarrier.com [213.155.155.233] över högst 30 hopp: 1 * * * Beg„ran gjorde timeout. 2 * * * Beg„ran gjorde timeout. 3 * * * Beg„ran gjorde timeout. 4 * * * Beg„ran gjorde timeout. 5 * * * Beg„ran gjorde timeout. 6 * * * Beg„ran gjorde timeout. 7 * * * Beg„ran gjorde timeout. 8 * * * Beg„ran gjorde timeout. 9 * * * Beg„ran gjorde timeout. 10 * * * Beg„ran gjorde timeout. 11 * * * Beg„ran gjorde timeout. 12 * * * Beg„ran gjorde timeout. 13 * * * Beg„ran gjorde timeout. 14 * * * Beg„ran gjorde timeout. 15 * * * Beg„ran gjorde timeout. 16 * * * Beg„ran gjorde timeout. 17 * * * Beg„ran gjorde timeout. 18 * * * Beg„ran gjorde timeout. 19 * * * Beg„ran gjorde timeout. 20 * * * Beg„ran gjorde timeout. 21 * * * Beg„ran gjorde timeout. 22 * * * Beg„ran gjorde timeout. 23 * * * Beg„ran gjorde timeout. 24 * * * Beg„ran gjorde timeout. 25 * * * Beg„ran gjorde timeout. 26 * * * Beg„ran gjorde timeout. 27 * * * Beg„ran gjorde timeout. 28 * * * Beg„ran gjorde timeout. 29 * * * Beg„ran gjorde timeout. 30 * * * Beg„ran gjorde timeout. | ||
 | Game freezes at retrieving heroe list(2) | December-4-2015 4:34 AM PST (9 years ago) |
| Hey Guttryl, At first glance this very much looks like something is still blocking your internet connection, even if you've checked your firewall and other settings. Can you please check the remaining steps from this article to see if that helps? If not I'd recommend you make a ticket to our support team via this link. They will probably want to see your MSInfo diagnostics, so please try to have that ready beforehand. ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
