 | items in Kanai cube no longer available(1) | Category: Technical SupportDecember-17-2015 7:44 PM PST (9 years ago)  |
| Dear Diablo Support Team, My Kanai cube items were nearly complete but tonight most of them disappeared/lost. I relogged in with different heroes and the items are still missing. Is it possible to recover them without having to refarm all the items again? Many thanks. | ||
 | items in Kanai cube no longer available(3) | December-18-2015 1:49 AM PST (9 years ago) |
| An issue arose during the night which caused some players to lose their stored extractions. The developers quickly identified the cause and addressed it so that no further players will be impacted. At this time it is recommended that players who were impacted by this issue perform a self-service rollback to restore their Cube extractions here: https://battle.net/support/rollback/d3/. We apologise for the inconvenience caused by the bug. ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
 | items in Kanai cube no longer available(15) | December-23-2015 4:27 AM PST (9 years ago) |
| For those using their rollbacks, please be sure to read the updated recommendations we posted in this thread. This should allow your rollback to be successful and restore the lost Cube powers. If you are still having issues, or if it didn't work, we may be able to assist manually if you could contact our Support team directly. ------------------------------------------------------------- We require additional pylo... surveys! https://www.surveymonkey.co.uk/r/Raxigose | ||
