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Chanis #1384
Kanai cube bug AGAIN(1)Category: Technical SupportDecember-19-2015 8:21 AM PST (9 years ago) Go to Blizzard forum post
I suffered the kanai's bug, and, as you recommended, i rolled back my account to a previus state. That worked just fine, until i logged back today... All gone, again, even the legendaries im currently using.

I already used a reroll (out of 3). I don't want to use another until you are absolutely sure you have fixed this or you refund us the reroll used to solve this.
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Lurdlespor
Kanai cube bug AGAIN(7)December-20-2015 3:55 AM PST (9 years ago) Go to Blizzard forum post
I'm sorry but this isn't something we can directly assist with on our Technical Support forum.

We can only ask you to keep checking this thread:
http://us.battle.net/d3/en/forum/topic/20042706975#4

And to let us know what you're experiencing on our bug report forum:
http://us.battle.net/d3/en/forum/5386229/

Thanks.
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