 | Blizzard ISP lagging my game?(1) | Category: Technical SupportMarch-16-2015 11:29 PM PDT (10 years ago)  |
| I did a tracert on CMD and I can't copy paste from there but I'm going to add the one line here: 7 * * 109 ms 4.68.71.137 I did an ip search for that ip address and found that it is an ISP called Level 3 communications. They also have anti DDoS services. So maybe they somehow block my ip address when I log on in the mornings ( I can only play after midnight). Anyway to fix this? | ||
 | Blizzard ISP lagging my game?(2) | March-17-2015 6:06 PM PDT (10 years ago) |
| zOTE82, Level 3 has been having experiencing some congestion issues recently. Unfortunately, they are not part of our network. They are being used by your ISP as a peering point to get to our backbone provider. Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Blizzard ISP lagging my game?(7) | March-18-2015 5:02 PM PDT (10 years ago) |
| zOTE82, Let's get a little more information about your home network. Please provide the following info: * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Blizzard ISP lagging my game?(9) | March-19-2015 2:38 PM PDT (10 years ago) |
| zOTE82, Network Adapter - Realtek PCIe GBE Family Controller, Can't find model, 6/10/11 driver date, 7.46.610.2011 driver version. That network card driver is pretty outdated. Let's get that up to date to see if it makes a difference. Here's a link where that new driver can be found: Realtek Driver ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Blizzard ISP lagging my game?(11) | March-19-2015 8:32 PM PDT (10 years ago) |
| Viktor, I can assure you that our hamsters are fine. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
