 | Latency Spikes Since Last Week(1) | Category: Technical SupportMarch-8-2015 7:49 PM PDT (10 years ago)  |
| Since about a week ago I have been having latency spikes. To better describe the problem, everything in a 4 man rift will be going smoothly, running at ~100 ping, then all of a sudden everything will stop. Characters and monsters will continue their idle animation, my character will continue doing casting animations, but nothing will update. Then all of a sudden the game snaps to current time and everything that was delayed happens at once to catch up. It happens about every 4 or so seconds of playing. Not really sure what is causing this recently and I want to fix it as soon as possible, thank you. | ||
 | Latency Spikes Since Last Week(5) | March-9-2015 5:44 PM PDT (10 years ago) |
| dyllandry, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Latency Spikes Since Last Week(7) | March-9-2015 8:01 PM PDT (10 years ago) |
| Cuber, |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.1.1 - 0 | 773 | 773 | 0 | 1 | 18 | 1 | | 10.250.237.1 - 82 | 182 | 33 | 8 | 12 | 23 | 15 | | 10.170.180.169 - 85 | 178 | 28 | 8 | 12 | 18 | 15 | | 135.0.255.13 - 87 | 174 | 23 | 7 | 13 | 24 | 12 | | ge2-19.core1.ymq1.he.net - 77 | 192 | 46 | 9 | 16 | 27 | 12 | | 10ge2-3.core2.tor1.he.net - 77 | 192 | 46 | 15 | 20 | 30 | 21 | | 10ge15-1.core1.chi1.he.net - 87 | 174 | 23 | 26 | 36 | 46 | 35 | | chi-b21-link.telia.net - 85 | 178 | 28 | 28 | 33 | 46 | 33 | | att-ic-155020-chi-b21.c.telia.net - 85 | 178 | 28 | 30 | 36 | 58 | 34 | | cr1.cgcil.ip.att.net - 87 | 174 | 23 | 29 | 34 | 43 | 34 | | 12.123.251.21 - 87 | 174 | 23 | 27 | 32 | 39 | 33 | You're getting a lot of data loss, which is starting on the second hop in the connection's path. With the loss starting so early on, you might want to check that everything in your home network is working fine, Check the modem, router, cables, and your network card. If the issue persists, try power cycling the connection and then running another MTR to see if it still shows all of the data loss. If it does, you are going to want to contact your ISP to have them look into the cause of that for you. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Latency Spikes Since Last Week(14) | March-10-2015 6:26 PM PDT (10 years ago) |
| BeastlyBeast, |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | homeportal - 7 | 134 | 125 | 1 | 3 | 50 | 2 | |162-194-56-2.lightspeed.tukrga.sbcglobal.net - 48 | 59 | 31 | 5 | 9 | 19 | 19 | | 76.201.208.14 - 50 | 57 | 29 | 5 | 8 | 17 | 6 | | 12.83.82.145 - 3 | 156 | 152 | 7 | 11 | 35 | 8 | | 12.123.250.117 - 5 | 144 | 138 | 25 | 29 | 98 | 28 | Starting from the very first hop your connection is losing 7% of the data packets being sent. Then in the second hop you can see that loss jump up to 48%, and then it continues into every following hop. Your issue seems to be stemming from something in your home network. I'd try power cycling the connection and then running another MTR to see if there is any improvement. Here's a support article with steps on how to do that: Resetting Network Devices If that doesn't work, you can also try flushing the DNS. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Latency Spikes Since Last Week(17) | March-11-2015 4:53 PM PDT (10 years ago) |
| dyllandry, 1. Does this only happen in 4 man games? 2. Let's get a little more information about your home network. Please provide the following info: * Windows Xp, Vista, 7,or 8 (also include if it's a 32 or 64 bit version) * Firewall (McAfee, Norton, ZoneAlarm, etc.) * Network Adapter brand, model, driver date, and driver version number (Steps below) 1. Click Start. 2. Click Control Panel. 3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen). 5. Select the Hardware tab. 6. Click on Device Manager 7. Expand the section labeled Network Adapters. 8. Right-click on your network card and select Properties. 9. Click on the "Driver" tab at the top * Router brand and model # (this should be printed somewhere on the front or back or bottom) * Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom) * ISP (Internet Service Provider) * Is the connection wired or wireless * Location (City, State) ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
