 | not sure what this will do(1) | Category: Technical SupportFebruary-23-2015 4:23 PM PST (10 years ago)  |
| I am a suddenlink customer for the past 10 days(begining since season began at 8pm on 13th) i have had latency issues. I have ran speed tests during the latency times they show slow speeds suddenlink is showing on thier end all clear no drop in speed. can any blue please say yes or no on any talking with them about this mater are they aware of it yet?? when i told them via facebook chat they blew it off which is kind of lame. i have not been in to tell in person about this problem. they wil most likely blow it off and say you are fine. | ||
 | not sure what this will do(2) | February-23-2015 5:51 PM PST (10 years ago) |
| bobkelso, I'm not currently aware of any issues with Suddenlink. 1. Are you using a wireless connection? If so, can you try a wired connection? 2. Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| not sure what this will do(4) | February-23-2015 8:11 PM PST (10 years ago) |
| bobkelso, Ping tests may not necessarily be taking the same route that your connection is taking to get to our servers, so that data may not be too accurate. I know it looks like a lot of steps, but running the WinMTR is actually pretty simple. If you get the chance, I'd try that before the tech comes out so that you are better informed when they do. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
