Avatar of StefVib #1627
StefVib #1627
High latency - Internet connection otherwise good(1)Category: Technical SupportOctober-22-2015 1:19 PM PDT (9 years ago) Go to Blizzard forum post
Hi guys,

I am experiencing very high latency times. I cannot play AT ALL since I think about 1,5 weeks maybe.
Also tried it in the morning - the game works ok then. Latency is good, no problems at all.

But when I start D3 after work (6 p.m.) there is no chance to play. I can start and connect without problems - then I start a game and immediately the latency goes up to about 1000ms or more and I can move on the map but nothing happens.

I already created a ticket at Kabel Deutschland and they are improving the connection here. At the moment I get around 50 MBit and 30 ms ping in every speedtest I run, even when I select a server in Paris )but only 25 MBit downstream here).

Pathping seems pretty ok to me (see below). I appreciate other suggestions.
From my point of view it seems like it has something to do with the load. But I cannot determine if it is Kabel Deutschlands fault or a Blizzard fault...

P.S.: All other online games like BF4 work normally, Ping around 25-40 ms depending on the server. This points more in the Blizzard direction ;) But maybe the BF4 protocol works in another way... Idk.

Routenverfolgung zu "213-155-155-233.customer.teliacarrier.com" [213.155.155.233]
ber maximal 30 Hops:
0 Stef-PC.hitronhub.home [192.168.0.10]
1 hitronhub.home [192.168.0.1]
2 83-169-183-70-isp.superkabel.de [83.169.183.70]
3 ip5886cad9.dynamic.kabel-deutschland.de [88.134.202.217]
4 ip5886caec.dynamic.kabel-deutschland.de [88.134.202.236]
5 ip5886ca2f.dynamic.kabel-deutschland.de [88.134.202.47]
6 mcn-b2-link.telia.net [213.248.103.237]
7 * ffm-bb1-link.telia.net [80.91.248.30]
8 hbg-bb1-link.telia.net [62.115.142.75]
9 adm-bb3-link.telia.net [62.115.112.16]
10 adm-b2-link.telia.net [80.91.253.163]
11 * * *
Berechnung der Statistiken dauert ca. 250 Sekunden...
Quelle zum Abs. Knoten/Verbindung
Abs. Zeit Verl./Ges.= % Verl./Ges.= % Adresse
0 Stef-PC.hitronhub.home [192.168.0.10]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% hitronhub.home [192.168.0.1]
0/ 100 = 0% |
2 36ms 0/ 100 = 0% 0/ 100 = 0% 83-169-183-70-isp.superkabel.de [83.169.183.70]
0/ 100 = 0% |
3 35ms 0/ 100 = 0% 0/ 100 = 0% ip5886cad9.dynamic.kabel-deutschland.de [88.134.202.217]
0/ 100 = 0% |
4 36ms 0/ 100 = 0% 0/ 100 = 0% ip5886caec.dynamic.kabel-deutschland.de [88.134.202.236]
0/ 100 = 0% |
5 32ms 0/ 100 = 0% 0/ 100 = 0% ip5886ca2f.dynamic.kabel-deutschland.de [88.134.202.47]
0/ 100 = 0% |
6 57ms 0/ 100 = 0% 0/ 100 = 0% mcn-b2-link.telia.net [213.248.103.237]
0/ 100 = 0% |
7 60ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb1-link.telia.net [80.91.248.30]
0/ 100 = 0% |
8 59ms 0/ 100 = 0% 0/ 100 = 0% hbg-bb1-link.telia.net [62.115.142.75]
0/ 100 = 0% |
9 57ms 0/ 100 = 0% 0/ 100 = 0% adm-bb3-link.telia.net [62.115.112.16]
0/ 100 = 0% |
10 57ms 0/ 100 = 0% 0/ 100 = 0% adm-b2-link.telia.net [80.91.253.163]

Ablaufverfolgung beendet.
Avatar of Natryndon
Natryndon
High latency - Internet connection otherwise good(2)October-23-2015 6:06 AM PDT (9 years ago) Go to Blizzard forum post
Not seeing any packet loss there StefVib.

Could you run a Trace Route too the next time you have issues ingame?

Thanks!
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