 | Black screen while entering Butcher(1) | Category: Technical SupportFebruary-16-2015 8:56 AM PST (10 years ago)  |
| I've never had this issue occur before and I haven't changed any of my hardware/os/install. This is a big problem for me because I play HC. Since I started playing season 2 again (took a break during season 1), about 50% of the time when entering the butcher in a group (haven't tried solo) doing bounties, the screen goes black as it skips the cinematic and I can hear the butcher's growls as if he is standing there waiting to enter his arena, but the game just hangs on the black screen. I can't hear anything else, I can't use any skills or potions, etc. As the game finally decides to let me in, everything happens really fast as the game tries to "catch up" from the lag(?) for a few seconds. Several times the butcher is dead and everyone is back in town by the time I get back. I haven't tried any other bosses yet since I have been sticking to act 1. | ||
 | Black screen while entering Butcher(2) | February-16-2015 3:17 PM PST (10 years ago) |
| spacebran, Please post your DXDIAG file so we can get more information about your computer. Here's a support article that will show you how to get the DXDIAG: Obtaining System Files Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
