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Cozener #1378
Constant Lag(1)Category: Technical SupportFebruary-16-2015 6:18 PM PST (10 years ago) Go to Blizzard forum post
Usually red/orange. Lowest latency at 307ms.

I am currently speedtesting 120mb/s download, I have no lag on any other applications and I had a tech visit my house from the cable company and exchanged my modem/router.

I also forwarded my ports, however I am still lagging (Only on Diablo 3.)
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Dankorii
Constant Lag(2)February-16-2015 6:21 PM PST (10 years ago) Go to Blizzard forum post
Cozener,

Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection.

1. Download WinMTR
2. Unzip the WinMTR.zip file to the Desktop.
3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
4. Run the WinMTR.exe
5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes.
6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop".
7. Click on "Copy text to clipboard" and paste the results into your next forum reply.

***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. ***
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Constant Lag(10)February-17-2015 2:20 PM PST (10 years ago) Go to Blizzard forum post
Cozener,

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 1 | 935 | 933 | 0 | 84 | 4003 | 0 |
| No response from host - 100 | 198 | 0 | 0 | 0 | 0 | 0 |
| 68.13.9.5 - 1 | 935 | 933 | 6 | 93 | 4004 | 7 |
| 68.13.9.5 - 1 | 935 | 933 | 5 | 93 | 4001 | 6 |
| 68.13.9.4 - 1 | 935 | 933 | 6 | 93 | 4002 | 7 |
| 68.13.8.5 - 1 | 932 | 929 | 6 | 91 | 3993 | 12 |
| dalsbprj01-ae1.0.rd.dl.cox.net - 3 | 874 | 855 | 28 | 124 | 4162 | 45 |


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 2 | 399 | 395 | 0 | 65 | 4451 | 0 |
| No response from host - 100 | 85 | 0 | 0 | 0 | 0 | 0 |
| 68.13.9.5 - 2 | 399 | 395 | 6 | 74 | 4453 | 11 |
| 68.13.9.5 - 2 | 399 | 395 | 6 | 74 | 4453 | 8 |
| 68.13.9.4 - 2 | 399 | 395 | 6 | 74 | 4450 | 11 |
| 68.13.8.5 - 2 | 399 | 395 | 6 | 74 | 4453 | 11 |
| dalsbprj01-ae1.0.rd.dl.cox.net - 1 | 402 | 399 | 28 | 107 | 4970 | 45 |


Both of the MTRs that you posted are showing some data loss that is starting on the very first hop. That could indicate an issue within your home network, possibly with your router or modem.

Another thing that looks a little odd is the IP addresses being used in hops 3, 4, 5, and 6. Those hops all belong to Cox, but as you can see from hop 3, hop 4, and hop 6, they all have the same IP address. Almost like the connection keeps looping back to the same server before actually trying to leave the ISP's local network.

I recommend contacting your ISP to have them look into this further. When you contact them, be sure to request to speak to tier 2 or tier 3 tech representative that is familiar with how to read tracerts and pathpings.
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Dankorii
Constant Lag(13)February-17-2015 5:34 PM PST (10 years ago) Go to Blizzard forum post
bobkelso,

Posted by: bobkelso

haha i knew they would say that its not us if its more then one person its you not us


Based on the information provided by the OP, I'm not seeing where the issue is on our end. If the OP is able to resolve the data loss occurring on his end, his ISP's end, and his ISP's peering partner's end, and the issue still persists, then I would say that the issue is on our end. You have to keep in mind that the connection doesn't just go from the OP's home network to our network. There are actually a lot of servers that the connection goes through before reaching us. Until the data loss that is occurring early on is cleared up, we can only assume that it's a contributing factor to this issue.
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Dankorii
Constant Lag(14)February-17-2015 5:37 PM PST (10 years ago) Go to Blizzard forum post
Wanhope,

Posted by: Wanhope

Why did they delete all the other reply's with others having the same issue?


They were removed because they were asking for help while the OP's issue is not yet resolved. Also, they were all located in different regions and using different ISP's. That tells us that their issues are most likely unrelated to the OP's.

If you would like assistance, please start your own thread so that we can assist you individually.
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Dankorii
Constant Lag(16)February-18-2015 1:24 PM PST (10 years ago) Go to Blizzard forum post
Cozener,

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 1 | 739 | 738 | 0 | 72 | 4003 | 0 |
| No response from host - 100 | 155 | 0 | 0 | 0 | 0 | 0 |
| 68.13.9.5 - 1 | 739 | 738 | 6 | 81 | 4001 | 7 |
| 68.13.9.5 - 1 | 739 | 738 | 5 | 80 | 4003 | 7 |
| 68.13.9.4 - 1 | 739 | 738 | 6 | 81 | 4001 | 8 |
| 68.13.8.5 - 1 | 739 | 738 | 6 | 81 | 4002 | 7 |
| dalsbprj01-ae1.0.rd.dl.cox.net - 1 | 723 | 718 | 27 | 115 | 3994 | 39 |


You're still getting the data loss and the connection is still taking the odd path. Did you try contacting your ISP about this yet?
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Constant Lag(20)February-18-2015 5:56 PM PST (10 years ago) Go to Blizzard forum post
Cozener,

Posted by: Cozener

Their rep told me that 12.123.249.165 is an AT&T server and that's where my connection is dropping on (Hop 7.)


Their rep is half right. Yes, the 12.123.249.165 hop is part of the AT&T network. However, that is not where the connection is dropping. The reason that you are seeing the "no response from host" in every hop after that is because of privacy reasons. We've set up our network to not return ping requests on those servers.

The main issue here is the data loss that is occurring in just about every hop, including hop 1 which is part of your home network.
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Constant Lag(23)February-19-2015 5:55 PM PST (10 years ago) Go to Blizzard forum post
Specter,

Your tracert shows that your connection is going from Cox to Level 3 and then to our AT&T backbone provider. Over the last few days we've been getting reports from other players that are going through the same route and are experiencing latency issues as well. Our admins investigated this issue, and found that the increase in latency was being caused by some congested points in the path the connection was taking to get to us. We've worked with the involved parties to change the routing a bit, so we're hoping to see some improvement tonight.
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Constant Lag(25)February-19-2015 7:33 PM PST (10 years ago) Go to Blizzard forum post
Danny,

Posted by: Danny

7 14ms 0/ 100 = 0% 0/ 100 = 0% he-0-10-0-0-pe07.ashburn.va.ibone.
comcast.net [68.86.83.66]
8/ 100 = 8% |
8 58ms 8/ 100 = 8% 0/ 100 = 0% 192.205.37.41


It looks like your issue might be due to some possible congestion occurring between Comcast and AT&T. Have you tried contacting your ISP yet?
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