 | Unstable connection to Blizzard’s Battle.net(1) | Category: Technical SupportFebruary-16-2015 5:48 PM PST (10 years ago)  |
| Hello, I am currently having problems maintaining a stable connection to Blizzard’s Battle.net servers when using my current Comcast modem. S/N:266579766 The game that I am experiencing problems with is called Diablo III. I get error code 3007 (Your connection to the Battle.net service has timed out. Please log in again.) then get booted out of the game. This problem occurs intermediately. Here are some other facts. When I get booted I am still connected to the internet so services like skype are not interrupted. I can also relog back into the game right away. I tried two other Comcast certified modems and they had no issues with this game, no disconnects. When I returned back to my current Comcast modem, the disconnections continued to occur. It seems to be a hardware setting issue. Has anyone experienced this issue and found a solution? | ||
 | Unstable connection to Blizzard’s Battle.net(5) | February-16-2015 6:17 PM PST (10 years ago) |
| Shawmeck, It sounds like your modem or a setting in the modem is causing your disconnects. 1. Were either of the other two modems that you tried the same model number as your current modem? 2. You posted your current modem's serial number. Unfortunately, that doesn't tell me anything. Can you tell me the modem's brand and model #? 3. Is the modem the only device in your home network or is there a router also? ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? [Post edited one time, last edit by Dankorii at February-16-2015 8:10 PM PST (10 years ago)] | ||
| Unstable connection to Blizzard’s Battle.net(14) | February-16-2015 8:18 PM PST (10 years ago) |
| Shawmeck, Since your modem is also a router it has a built in firewall. Let's make sure that the ports that WoW uses are allowed in that firewall. I couldn't find the exact modem/router model that you have, maybe it's too new, but the steps should be similar. See if this guide helps: Port Forwarding the Cisco DPC3925 Router for World of WarCraft ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Unstable connection to Blizzard’s Battle.net(16) | February-17-2015 1:18 PM PST (10 years ago) |
| Shawmeck, Dankorii, Thank you for this information, unfortunately, i keep getting stopped in the process either way, The software tells me that it is not able to create a static IP and I am not able to follow the manual steps because its asking for information that I cannot locate (We are only concerned with IPv4 entries, however all I see is IPv6 stuff). If this device was provided by your ISP, they should be able to assist with the portforwarding procedure. The ports listed in the guide I provided are the same for any router, so you may want to contact them to have them assist with allowing those specific ports. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Unstable connection to Blizzard’s Battle.net(27) | February-22-2015 4:47 PM PST (10 years ago) |
| Shawmeck, Let's download WinMTR. This tool will run a different style of pathping which will hopefully give us a little bit more information about what might be going on with the connection. 1. Download WinMTR 2. Unzip the WinMTR.zip file to the Desktop. 3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows. 4. Run the WinMTR.exe 5. Type the IP address you want to trace in the "Host" field. You can find the needed IP address in our "Running A Pathping Test" support article, which mentions all of our IPs used for troubleshooting purposes. 6. Click on "Start" and then launch the game. Once you notice the connection issue, play for about 10 more minutes, minimize the game and click on "Stop". 7. Click on "Copy text to clipboard" and paste the results into your next forum reply. ***If the support article linked above lists more than one IP address for the region you play on, please be sure to run a WinMTR to each IP address. *** ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
| Unstable connection to Blizzard’s Battle.net(29) | February-22-2015 7:59 PM PST (10 years ago) |
| Shawmeck, | 192.205.37.1 - 15 | 1358 | 1162 | 14 | 89 | 574 | 132 | It looks like one of the hops is losing 15% of the data going through it. That hop is where Comcast hands off to AT&T. This could be due to congestion occurring at that hop. I'll forward this info to our admins so that they can take a closer look, but in the meantime, you might want to contact your ISP to see if they can escalate the issue to their admins as well. ______________________________________________________ I'm available Sunday through Thursday from 11AM to 8PM Pacific Time Support Contact Information Got some feedback? | ||
