Avatar of Genj #2332
Genj #2332
Disconnecting upon entering game(1)Category: Technical SupportOctober-5-2015 12:13 PM PDT (9 years ago) Go to Blizzard forum post
In the last week, whenever I have tried to enter a game I have been met by this message:

"The game connection has been lost: your client has been disconnected from the server"

I can only click "ok" and it brings me back to the title screen.
It persists through character changes, adventure/campaign changes, diffilculty changes or any other in-game setting I can think of.

The first time it happened a full system restart fixed the problem, as just restarting the battlenet client did not work.
Second time a client restart worked.
Third time I find myself unable to enter any game at all.

I can play Hearthstone through battlenet, be on the d3 title screen and chat with friends, and any other web-based activity, but I cannot connect to the game server.

Have anyone else experienced this problem and can help me out, or have any other ideas?
Avatar of Delmoryth
Delmoryth
Disconnecting upon entering game(2)October-6-2015 8:09 AM PDT (9 years ago) Go to Blizzard forum post
Hello Genj,

- Reset all your network devices (switch them off for couple of minutes and then switch them back on)
- Refresh your DNS by pushing Windows key R at the same time and writing ipconfig /flushdns on the Run window.

Follow the instructions on this article, including the advanced steps:
battle.net/support/article/611

If the issue persists, please create a tracer and a pathping and paste the results on this thread. You have instructions here:
battle.net/support/article/718

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