 | Extremely high ping after blizzard's server fix(1) | Category: Technical SupportSeptember-26-2015 1:36 PM PDT (9 years ago)  |
| ISP : Bezeq / Smile 012 Town and Country :Bat-Yam IL Network Adapter Make and Model :Realtek PCIe GBE Family Controller Modem/Router Make and Model : vtech NB403 VDSL2 Router Trace Route Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms ---------------- 2 13 ms 13 ms 13 ms ---------------- 3 13 ms 13 ms 13 ms ---------------- 4 13 ms 12 ms 13 ms ---------------- 5 13 ms 13 ms 13 ms ISP Address1 6 85 ms 84 ms 84 ms ISP Address2 7 91 ms 98 ms 86 ms GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33] 8 111 ms 115 ms 112 ms ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238] 9 85 ms 85 ms 88 ms LND-xe.telia.net [146.188.112.102] 10 99 ms 103 ms 119 ms ldn-bb3-link.telia.net [80.91.249.171] 11 142 ms 141 ms 154 ms adm-bb3-link.telia.net [62.115.136.146] 12 93 ms 93 ms 94 ms adm-b2-link.telia.net [80.91.253.163] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Pathping Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 -------------- 1 -------------- 2 -------------- 3 -------------- 4 -------------- 5 ISP Address1 6 ISP Address2 7 GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33] 8 ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238] 9 LND-xe.telia.net [146.188.112.102] 10 ldn-bb3-link.telia.net [80.91.249.171] 11 adm-bb3-link.telia.net [62.115.136.146] 12 adm-b2-link.telia.net [80.91.253.163] 13 * * * Computing statistics for 300 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 ------------------- 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% ------------------ 0/ 100 = 0% | 2 12ms 0/ 100 = 0% 0/ 100 = 0% ----------------- 0/ 100 = 0% | 3 12ms 0/ 100 = 0% 0/ 100 = 0% ----------------- 0/ 100 = 0% | 4 16ms 0/ 100 = 0% 0/ 100 = 0% ----------------- 0/ 100 = 0% | 5 15ms 0/ 100 = 0% 0/ 100 = 0% ISP Address1 0/ 100 = 0% | 6 85ms 0/ 100 = 0% 0/ 100 = 0% ISP Address2 0/ 100 = 0% | 7 101ms 0/ 100 = 0% 0/ 100 = 0% GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33] 0/ 100 = 0% | 8 112ms 0/ 100 = 0% 0/ 100 = 0% ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238] 0/ 100 = 0% | 9 104ms 0/ 100 = 0% 0/ 100 = 0% LND-xe.telia.net [146.188.112.102] 0/ 100 = 0% | 10 114ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb3-link.telia.net [80.91.249.171] 0/ 100 = 0% | 11 133ms 0/ 100 = 0% 0/ 100 = 0% adm-bb3-link.telia.net [62.115.136.146] 100/ 100 =100% | 12 --- 100/ 100 =100% 0/ 100 = 0% adm-b2-link.telia.net [80.91.253.163] Trace complete. Looking up Glass traceroute to 77.125.13.38 (77.125.13.38), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.540 ms 0.608 ms 0.685 ms 2 * * * 3 adm-b5-link.telia.net (62.115.46.185) 0.514 ms 0.527 ms 0.528 ms 4 adm-bb3-link.telia.net (62.115.140.156) 0.745 ms 0.753 ms 0.752 ms 5 adm-b2-link.telia.net (213.155.137.207) 1.211 ms 1.277 ms 1.299 ms 6 4.68.111.177 (4.68.111.177) 0.779 ms 0.823 ms 0.808 ms 7 ae-230-3606.edge4.London1.Level3.net (4.69.166.21) 8.846 ms 8.857 ms 8.861 ms 8 ae-230-3606.edge4.London1.Level3.net (4.69.166.21) 8.859 ms 8.875 ms 8.886 ms 9 195.50.122.195 (195.50.122.195) 7.432 ms 7.441 ms 7.440 ms 10 EDGE-LON-MX-01-ae0-102.ip4.012.net.il (80.179.165.105) 7.829 ms 7.825 ms 9.621 ms 11 BRDR-PT-so-3-3-2-0.ip4.012.net.il (80.179.165.137) 88.244 ms 89.438 ms 89.438 ms 12 CORE-1.PT-SUSITA-gig3-6.bb.012.net.il (212.199.73.205) 87.753 ms 87.776 ms 87.782 ms 13 212.199.24.117 (212.199.24.117) 90.026 ms 90.048 ms 90.056 ms 14 REDBACK-PT-1.bb.012.net.il (212.199.17.56) 86.554 ms 86.531 ms 86.551 ms 15 * * * PING 77.125.13.38 (77.125.13.38) 56(84) bytes of data. --- 77.125.13.38 ping statistics --- HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 12.9 1.6 0.3 12.9 4.0 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. adm-b5-link.telia.net 0.0% 10 0.5 0.6 0.5 0.8 0.1 4. adm-bb3-link.telia.net 0.0% 10 0.7 0.7 0.7 0.7 0.0 5. adm-b2-link.telia.net 0.0% 10 1.1 1.2 1.0 1.7 0.2 6. 4.68.111.177 0.0% 10 0.8 0.8 0.8 0.9 0.0 7. ae-230-3606.edge4.London1.Level3.net 0.0% 10 8.9 9.0 8.9 10.3 0.5 had a constant 10x ping before your server maintenance 3-4 days ago, as of now, i am getting 0ms then 2k and above ping.. these are the details you always ask, there you have it. thanks in advance. | ||
 | Extremely high ping after blizzard's server fix(3) | September-27-2015 2:00 AM PDT (9 years ago) |
| Hello, There appears to be an issue around here: 5 13 ms 13 ms 13 ms ISP Address1 6 85 ms 84 ms 84 ms ISP Address2 7 91 ms 98 ms 86 ms GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33] 8 111 ms 115 ms 112 ms ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238] The latency dramatically increases over these few hops, could you show this trace route, preferably unedited, to your ISP? They should be able to investigate from there. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
 | Extremely high ping after blizzard's server fix(13) | January-30-2016 7:36 AM PST (8 years ago) |
| Hello all, If you're having connection issues, please follow all the steps in this article: battle.net/support/article/611 If the issue persists, provide us with the following information: - Details of issue: - City/Country: - Internet Provider: - Traceroute (right after a disconnection or whenever you're experiencing lag) - Pathping (right after a disconnection or whenever you're experiencing lag) - Looking Glass report[/ url] (right after a disconnection or whenever you're experiencing lag) ______________________________________________________ Got feedback about the support I'm providing? [url="https://www.surveymonkey.com/s/Delmoryth"]Leave your comments here! | ||
