Avatar of Wicked #2900
Wicked #2900
Extremely high ping after blizzard's server fix(1)Category: Technical SupportSeptember-26-2015 1:36 PM PDT (9 years ago) Go to Blizzard forum post
ISP : Bezeq / Smile 012
Town and Country :Bat-Yam IL
Network Adapter Make and Model :Realtek PCIe GBE Family Controller
Modem/Router Make and Model : vtech NB403 VDSL2 Router

Trace Route
Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ----------------
2 13 ms 13 ms 13 ms ----------------
3 13 ms 13 ms 13 ms ----------------
4 13 ms 12 ms 13 ms ----------------
5 13 ms 13 ms 13 ms ISP Address1
6 85 ms 84 ms 84 ms ISP Address2
7 91 ms 98 ms 86 ms GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33]
8 111 ms 115 ms 112 ms ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238]
9 85 ms 85 ms 88 ms LND-xe.telia.net [146.188.112.102]
10 99 ms 103 ms 119 ms ldn-bb3-link.telia.net [80.91.249.171]
11 142 ms 141 ms 154 ms adm-bb3-link.telia.net [62.115.136.146]
12 93 ms 93 ms 94 ms adm-b2-link.telia.net [80.91.253.163]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.



Pathping

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 --------------
1 --------------
2 --------------
3 --------------
4 --------------
5 ISP Address1
6 ISP Address2
7 GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33]
8 ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238]
9 LND-xe.telia.net [146.188.112.102]
10 ldn-bb3-link.telia.net [80.91.249.171]
11 adm-bb3-link.telia.net [62.115.136.146]
12 adm-b2-link.telia.net [80.91.253.163]
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 -------------------
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% ------------------
0/ 100 = 0% |
2 12ms 0/ 100 = 0% 0/ 100 = 0% -----------------
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% -----------------
0/ 100 = 0% |
4 16ms 0/ 100 = 0% 0/ 100 = 0% -----------------
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% ISP Address1
0/ 100 = 0% |
6 85ms 0/ 100 = 0% 0/ 100 = 0% ISP Address2
0/ 100 = 0% |
7 101ms 0/ 100 = 0% 0/ 100 = 0% GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33]
0/ 100 = 0% |
8 112ms 0/ 100 = 0% 0/ 100 = 0% ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238]
0/ 100 = 0% |
9 104ms 0/ 100 = 0% 0/ 100 = 0% LND-xe.telia.net [146.188.112.102]
0/ 100 = 0% |
10 114ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb3-link.telia.net [80.91.249.171]
0/ 100 = 0% |
11 133ms 0/ 100 = 0% 0/ 100 = 0% adm-bb3-link.telia.net [62.115.136.146]
100/ 100 =100% |
12 --- 100/ 100 =100% 0/ 100 = 0% adm-b2-link.telia.net [80.91.253.163]

Trace complete.



Looking up Glass
traceroute to 77.125.13.38 (77.125.13.38), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.540 ms 0.608 ms 0.685 ms
2 * * *
3 adm-b5-link.telia.net (62.115.46.185) 0.514 ms 0.527 ms 0.528 ms
4 adm-bb3-link.telia.net (62.115.140.156) 0.745 ms 0.753 ms 0.752 ms
5 adm-b2-link.telia.net (213.155.137.207) 1.211 ms 1.277 ms 1.299 ms
6 4.68.111.177 (4.68.111.177) 0.779 ms 0.823 ms 0.808 ms
7 ae-230-3606.edge4.London1.Level3.net (4.69.166.21) 8.846 ms 8.857 ms 8.861 ms
8 ae-230-3606.edge4.London1.Level3.net (4.69.166.21) 8.859 ms 8.875 ms 8.886 ms
9 195.50.122.195 (195.50.122.195) 7.432 ms 7.441 ms 7.440 ms
10 EDGE-LON-MX-01-ae0-102.ip4.012.net.il (80.179.165.105) 7.829 ms 7.825 ms 9.621 ms
11 BRDR-PT-so-3-3-2-0.ip4.012.net.il (80.179.165.137) 88.244 ms 89.438 ms 89.438 ms
12 CORE-1.PT-SUSITA-gig3-6.bb.012.net.il (212.199.73.205) 87.753 ms 87.776 ms 87.782 ms
13 212.199.24.117 (212.199.24.117) 90.026 ms 90.048 ms 90.056 ms
14 REDBACK-PT-1.bb.012.net.il (212.199.17.56) 86.554 ms 86.531 ms 86.551 ms
15 * * *

PING 77.125.13.38 (77.125.13.38) 56(84) bytes of data.

--- 77.125.13.38 ping statistics ---

HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 12.9 1.6 0.3 12.9 4.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. adm-b5-link.telia.net 0.0% 10 0.5 0.6 0.5 0.8 0.1
4. adm-bb3-link.telia.net 0.0% 10 0.7 0.7 0.7 0.7 0.0
5. adm-b2-link.telia.net 0.0% 10 1.1 1.2 1.0 1.7 0.2
6. 4.68.111.177 0.0% 10 0.8 0.8 0.8 0.9 0.0
7. ae-230-3606.edge4.London1.Level3.net 0.0% 10 8.9 9.0 8.9 10.3 0.5


had a constant 10x ping before your server maintenance 3-4 days ago, as of now, i am getting 0ms then 2k and above ping..
these are the details you always ask, there you have it.
thanks in advance.
Avatar of Lurdlespor
Lurdlespor
Extremely high ping after blizzard's server fix(3)September-27-2015 2:00 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

There appears to be an issue around here:

Posted by: Wicked

5 13 ms 13 ms 13 ms ISP Address1
6 85 ms 84 ms 84 ms ISP Address2
7 91 ms 98 ms 86 ms GE2-0-0.GW3.LND9.ALTER.NET [62.189.148.33]
8 111 ms 115 ms 112 ms ge-0-1-0.BR2.LND9.ALTER.NET [146.188.4.238]


The latency dramatically increases over these few hops, could you show this trace route, preferably unedited, to your ISP? They should be able to investigate from there.
___________________________________

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https://www.surveymonkey.com/s/Lurdlespor
Avatar of Delmoryth
Delmoryth
Extremely high ping after blizzard's server fix(13)January-30-2016 7:36 AM PST (9 years ago) Go to Blizzard forum post
Hello all,

If you're having connection issues, please follow all the steps in this article:
battle.net/support/article/611

If the issue persists, provide us with the following information:

- Details of issue:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing lag)
- Pathping (right after a disconnection or whenever you're experiencing lag)
- Looking Glass report[/
url] (right after a disconnection or whenever you're experiencing lag)

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