 | extreme lag(1) | Category: Technical SupportSeptember-24-2015 2:08 PM PDT (9 years ago)  |
| hello dear blizzard ca u please notify us if theres lag on eu ? im having 700+ ping and cant play this has been going on for hours now > im seeing a lot of players complaining about server problems so could this be related ? thanks | ||
 | extreme lag(2) | September-25-2015 6:30 AM PDT (9 years ago) |
| Hello, We were not experiencing latency issues of this nature last night, so please may I request this info: ISP : Town and Country : Network Adapter Make and Model : Modem/Router Make and Model : And a trace route and pathping : battle.net/support/en/article/running-a-traceroute-and-pathping It'll let us look into this for you. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| extreme lag(5) | September-27-2015 2:03 AM PDT (9 years ago) |
| There appears to be packet loss starting from the very first hop: 0 owner-PC [46.121.195.31] 1/ 100 = 1% | 1 --- 100/ 100 =100% 99/ 100 = 99% 10.241.96.1 0/ 100 = 0% | It appears to be creeping in as soon as the connection leaves your computer. Can you try simply powering off your router for a few minutes, then power it back on and see if that makes any difference? If not, please also check for updated firmware from your router manufacturer/ISP's websites, as this may help. If that still doesn't help, then please get in touch with your ISP regarding this, as something's going wrong when the connection passes through your router, and we have only limited steps we can offer in regards to troubleshooting router issues. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
