 | Lag and disconections still problem not solved(1) | Category: Technical SupportSeptember-22-2015 3:19 PM PDT (9 years ago)  |
| lag and disconnections client lost achievements not registering total mess | ||
 | Lag and disconections still problem not solved(4) | September-23-2015 4:03 AM PDT (9 years ago) |
| Hello, If you're experiencing lag and disconnections, we'll need a few more details in order to investigate: ISP : Town and Country : Network Adapter Make and Model : Modem/Router Make and Model : And a trace route and pathping : battle.net/support/en/article/running-a-traceroute-and-pathping With those we can look into this for you, thanks in advance. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Lag and disconections still problem not solved(6) | September-23-2015 6:18 AM PDT (9 years ago) |
| Equit it seems the trace and pathping aren't quite reaching us, can you try an MTR and trace route from here: http://eu-looking-glass.battle.net/ Then post the results from that? Thanks. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Lag and disconections still problem not solved(12) | September-24-2015 2:42 AM PDT (9 years ago) |
| Equit there appears to be no issues with the connection itself, can I ask you to check these steps: battle.net/support/en/article/network-card-support battle.net/support/en/article/shutting-down-background-applications Then see if this still happens? Marinus there appears to be a communication issue around here: 5. ae0.dr8-asd8.nl.euro.net 0.0% 10 0.9 0.8 0.8 1.0 0.1 6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 Could you please forward this info to your ISP for investigation? CrazyMage there is no way for us to trace from your computer to our servers, that would be a severe breach of privacy for us to do. So we need players to perform these tests and let us know about them so we can investigate potential communication errorrs, if you are unwilling to provide details then we cannot assist you. bigboy, there's currently an issue with some firmware versions on some routers from your ISP, you can see more info here (it's a World of Warcraft thread but the information should be the same): http://eu.battle.net/wow/en/forum/topic/15162419406 Can you check there and see if this applies to your situation? ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Lag and disconections still problem not solved(15) | September-25-2015 6:55 AM PDT (9 years ago) |
| Maaciboy there doesn't seem to be anything wrong on either trace route, may I please ask for a pathping? Ilkoo I've replied to your other thread: http://eu.battle.net/d3/en/forum/topic/15999520169#2 Thanks. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Lag and disconections still problem not solved(24) | September-27-2015 2:08 AM PDT (9 years ago) |
| Maaciboy the pathping looks absolutely fine, can I ask you to check these settings in that case: battle.net/support/en/article/network-card-support bigboy I'm sorry if you saw blame in me asking that you check if a known issue was the same as the one you are experiencing. Since that's not the case, can I ask you to check these steps: battle.net/support/en/article/connection-and-latency-troubleshooting Devian, there seems to be an issue with data passing through this hop: 5 asd2-rou-1043.NL.eurorings.net (134.222.48.244) 255.038 ms 255.075 ms 255.106 ms Could you please show this information to your network provider for further investigation? PunchTemplar this hop isn't responding to all packets sent to it: 3 * 9 ms 10 ms 212.199.24.218 Please show this trace route to your ISP for investigation. Thanks. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
