Avatar of Isra #2988
Isra #2988
game is freezing every 2 seconds(1)Category: Technical SupportSeptember-21-2015 1:48 PM PDT (9 years ago) Go to Blizzard forum post
I spoke with my internet providers 4-5 times already and they claim everything is ok with my connection.

my computer is clean from viruses / malware, and I dont download anything on background while I play diablo 3.

I tried to see if game connection is blocked by firewall or router or whatever, and its not blocked at all. furthermore the game worked well already for long time, I am having this issue for the first time now.

any other online game works well (such as dota 2)

what can I do to solve this issue? please help asap
Avatar of Lurdlespor
Lurdlespor
game is freezing every 2 seconds(4)September-23-2015 3:54 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

Earlier connectivity issues affecting our games should now be resolved, so can I please request the following info:
ISP :
Town and Country :
Network Adapter Make and Model :
Modem/Router Make and Model :
And a trace route and pathping :
battle.net/support/en/article/running-a-traceroute-and-pathping

Thanks in advance.
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