 | 0ms - Unable to join public - (Latency/Disconnect)(1) | Category: Technical SupportSeptember-25-2015 2:07 PM PDT (9 years ago)  |
| Hi Initially when loading diablo the 3 step verification process at the very beginning hung for an extremely long period, eventually it loads my character list. After this I attempted to join a friends game where I took a long time to load, but eventually I did while my character was invisibile and I was on 0ms. Eventually characters loaded and I could communicate to my friends via ingame chat however MS stayed at 0 until I disconnected. So I've renewed my IP and flushed my DNS while rebooting my router now the problem persists, but slightly different. when I load a private game, it does load but after a long loading screen (MS seems normal now) However loading into public resulted in endless load screen followed by Battle.net disconnection. Never performed traceroutes or pathpings before, so apologies if they are not correct but this is what I have after following the thread. Country: Malta ISP: Melita Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 1 3 ms 3 ms 3 ms x.x.x 2 12 ms 10 ms 10 ms 10.39.160.1 3 14 ms 14 ms 14 ms vl03-north01.csr01.melita.com [212.56.130.1] 4 18 ms 9 ms 12 ms gi01-xlokk01.csr01.melita.com [212.56.129.101] 5 38 ms 55 ms 39 ms mno-b2-link.telia.net [62.115.45.49] 6 134 ms 55 ms 54 ms prs-bb2-link.telia.net [62.115.135.92] 7 71 ms 71 ms 67 ms adm-bb4-link.telia.net [213.155.136.24] 8 65 ms 71 ms 66 ms adm-b2-link.telia.net [62.115.141.29] 9 --- Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 MSI [x.x.x] 1 x.x.x 2 10.39.160.1 3 vl03-north01.csr01.melita.com [212.56.130.1] 4 gi01-xlokk01.csr01.melita.com [212.56.129.101] 5 mno-b2-link.telia.net [62.115.45.49] 6 prs-bb2-link.telia.net [62.115.135.92] 7 adm-bb4-link.telia.net [213.155.136.166] 8 adm-b2-link.telia.net [213.155.137.183] 9 * Edit - I have a DXDiag report also, but there is a huge amount of information in there, would I copy paste all of it? Or do you need specific parts. Just tried loading hearthstone, and the same happens it just hangs on the initial loading screen. Odd thing is, my internet (browsing websites, is perfectly fine) and I can even connect to hearthstone on my ipad through wireless connection on the same network. Edit - Uninstalled Battle.net, deleted everything Blizzard in c:\programdata and rescanned for the game installations. Now hearthstone won't launch says (Opening Game, and the message vanishes and no client is opened) However Diablo seems to be working, and I can even join a public game.. loading screens have seemed to gone back to normal, however initial ping in game is over 500, but decreases to below 150 after a minute. So any idea how I resolve the hearthstone client not opening now? Fix one thing, break another.. Edit - never mind it's still broken in Diablo. | ||
 | 0ms - Unable to join public - (Latency/Disconnect)(5) | September-27-2015 1:58 AM PDT (9 years ago) |
| Hello, Could I please get the full set of diagnostic information from those experiencing this? In particular we'd need this info: ISP : Town and Country : Network Adapter Make and Model : Modem/Router Make and Model : And a trace route and pathping : battle.net/support/en/article/running-a-traceroute-and-pathping Thanks in advance. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
