Avatar of Xrate #2898
Xrate #2898
Computer crashing after launching Diablo 3.(1)Category: Technical SupportSeptember-14-2015 9:43 AM PDT (9 years ago) Go to Blizzard forum post
Hey.

So, after I installed my new graphic card, Diablo 3 havent been able to launch correctly. After the logo appears and the game is about to load, both my monitors starts to going black --> loading screen --> black --> loading screen to finally crash everything, forcing me to reboot.

The new card is a AMD R9 380 4gb, with the latest driver.
I've been through countless of forum threads about this issues without any luck.

Things I have tried:
Reinstalling battlenet app + Diablo 3.
Reinstalling the catalyst manager + drivers.
Removing all extra features, such as MSI gaming App + the video capturing stuff.

Thx in advance for any help.
Avatar of Lurdlespor
Lurdlespor
Computer crashing after launching Diablo 3.(4)September-20-2015 1:42 AM PDT (9 years ago) Go to Blizzard forum post
Hello,

Can you please uninstall the latest graphics adapter driver, then use the 13.12 drivers instead?
http://support.amd.com/en-us/download/desktop/previous/detail?os=Windows%207%20-%2064&rev=13.12

Then see if this still happens?
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https://www.surveymonkey.com/s/Lurdlespor
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