 | Very high latency(1) | Category: Technical SupportSeptember-6-2015 1:46 PM PDT (9 years ago)  |
| I have been experiencing very high latency over the past 3 or 4 days. The game will be very smooth for a while, then it will suddenly get to a stage where the other characters freeze but mine will keep moving. Then it will jump backwards to where the other characters are. This continues for approximately 30 seconds at a time. Sometimes the latency bar will jump up to about 1500, sometimes it doesn't change at all. My internet speed is good and other sites like BBC iplayer, Amazon instant video etc don't have any trouble streaming HD films. I have done all the usual stuff like changing wireless channel, doing a re-set of the router etc, but it keeps happening. Any suggestions? I will post my pathping and trace route below for you to take a butchers at. Any help is gladly appreciated :) Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 0 Jack.home [192.168.1.97] 1 BThomehub.home [192.168.1.254] 2 * * * Computing statistics for 25 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Jack.home [192.168.1.97] 0/ 100 = 0% | 1 2ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [192.168.1.254] Trace complete. Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233] over a maximum of 30 hops: 1 5 ms 1 ms 1 ms BThomehub.home [192.168.1.254] 2 * * * Request timed out. 3 * 12 ms 11 ms 31.55.186.193 4 16 ms 12 ms 12 ms 31.55.186.208 5 12 ms 11 ms 12 ms 195.99.127.54 6 12 ms 14 ms 11 ms peer2-et-8-3-0.faraday.ukcore.bt.net [62.6.201.169] 7 11 ms 11 ms 12 ms 213.137.183.38 8 15 ms 14 ms 14 ms ldn-b3-link.telia.net [213.248.67.97] 9 18 ms 12 ms 13 ms ldn-bb2-link.telia.net [80.91.247.89] 10 20 ms 30 ms 19 ms adm-bb4-link.telia.net [62.115.136.196] 11 19 ms 28 ms 19 ms adm-b2-link.telia.net [62.115.141.11] 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. | ||
 | Very high latency(4) | September-7-2015 3:37 AM PDT (9 years ago) |
| Hey there Hammers009. I think that some of the Looking Glass report might be missing there. Could you run it again the next time you experience these latency issues and make sure that all the text you see is copied correctly? In the meantime, there's some troubleshooting steps for you to try here: battle.net/support/article/611 Thanks! ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
| Very high latency(13) | October-2-2015 8:58 AM PDT (9 years ago) |
| Seeing some high MS there Farouk, but you are playing from outside of the continent so I guess that's to be expected. Could you open a new thread with a Trace Route and Pathping if this is still happening to you? Thanks! ------------------------------------------------------------- Please click here to give me your feedback on this post! | ||
