 | Weird Graphic/Latency problem(1) | Category: Mac Technical SupportSeptember-20-2014 3:25 PM PDT (10 years ago)  |
| Hello everyone, I'm having a weird problem. Here's some explanation : When i play solo, i have no graphical issue and the latency is good. But when i play in a party, especially when there's a DH with sentry, or pets doctors or even wizzards, I'm having problems. When i'm in town it's all good but when we're in game, and they're too many things like mobs everywhere, and visuals effects from the others, my latency is going red. For example, when we're fighting a guardian i'm at 2500 ms with all the pets / sentry / and hydra from my group. At the end of the fight, my latency goes back to normal... If anyone have an idea or a solution, i'll take it with pleasure! Thanks. | ||
 | Weird Graphic/Latency problem(2) | September-21-2014 3:20 PM PDT (10 years ago) |
| Can you tell us a bit more about your Mac, Djag? With the game open, you can select Help > Copy Support Information from the System Menu and post it here. We'll take a look! ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Weird Graphic/Latency problem(4) | September-21-2014 7:01 PM PDT (10 years ago) |
| Can you grab the recent 10.9.5 update as well as reset your SMC? Give those a shot and try to reproduce the issue again. Also, try adjusting your in-game settings to see if you have a better experience with lower settings. If so, let me know what you lower them to so we can make sure you're still getting a solid play experience. ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Weird Graphic/Latency problem(9) | September-24-2014 6:48 PM PDT (10 years ago) |
| Tia is right on - that seems to point at your network slowing down due to congestion. Those hours typically fall into high-peak traffic. If it only appears in multiplayer situations, let's run a couple MTR tests to see what the difference might be. Select Diablo III and run the MTR with your game client open in a single-player game, copy and paste the results to your post, and then join a multiplayer game and run another one. If there's a discrepancy that may help us identify where the bottleneck is happening. ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
