 | Unplayable lag (UK)(1) | Category: Technical SupportFebruary-18-2015 8:42 AM PST (10 years ago)  |
| I've recently started playing again, and for the entire time (this last week since Saturday 14th Feb), I've had major lag consistently, regardless of time of day or network traffic. It would be totally unplayable were I playing any other class than Witch Doctor. Thankfully my pets carry me through most lag spikes, but lag-deaths are frustratingly common when I run up against any elite that drops death spots on the ground which kills me before I've even seen it. I do not suffer actual disconnects, but lag freezes occur every minute or so for 1-5 seconds at a time, and even between lag freezes responsiveness is slow. I have no issues with any other games and reliable network speed for all other internet stuff. I did not experience this issue when I previously played Diablo III. (Approximately summer 2014.) My network drivers and router are up to date. I'm in the UK, in Somerset, and my ISP is Sky. Looking Glass info follows... I'd do a traceroute too, but the only information I could find on this issue relates to the US servers, not EU ( here: http://us.battle.net/d3/en/forum/topic/15699486389?page=1 ) ... which ip address should I do a traceroute to? Looking Glass: PING 2.124.241.252 (2.124.241.252) 56(84) bytes of data. 64 bytes from 2.124.241.252: icmp_seq=1 ttl=53 time=27.2 ms 64 bytes from 2.124.241.252: icmp_seq=2 ttl=53 time=28.1 ms 64 bytes from 2.124.241.252: icmp_seq=3 ttl=53 time=27.2 ms 64 bytes from 2.124.241.252: icmp_seq=4 ttl=53 time=27.2 ms --- 2.124.241.252 ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3025ms rtt min/avg/max/mdev = 27.224/27.466/28.128/0.432 ms traceroute to 2.124.241.252 (2.124.241.252), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.457 ms !X * * traceroute to 2.124.241.252 (2.124.241.252), 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.324 ms 0.402 ms 0.480 ms 2 * * * 3 adm-b5-link.telia.net (62.115.46.185) 0.512 ms 0.523 ms 0.524 ms 4 adm-bb3-link.telia.net (213.155.134.44) 0.782 ms 0.791 ms 0.791 ms 5 adm-b2-link.telia.net (62.115.141.45) 1.171 ms 1.251 ms 1.383 ms 6 ae-13.r02.amstnl02.nl.bb.gin.ntt.net (129.250.8.65) 1.391 ms 1.246 ms 1.296 ms 7 ae-2.r22.amstnl02.nl.bb.gin.ntt.net (129.250.2.112) 1.194 ms 1.216 ms 1.205 ms 8 ae-5.r23.londen03.uk.bb.gin.ntt.net (129.250.5.197) 7.704 ms 37.614 ms 8.726 ms 9 ae-2.r02.londen03.uk.bb.gin.ntt.net (129.250.5.41) 7.626 ms 6.792 ms 6.526 ms 10 be1.er10.thlon.isp.sky.com (83.231.221.46) 7.287 ms 7.305 ms 6.715 ms 11 * * * 12 027cf1fc.bb.sky.com (2.124.241.252) 26.320 ms 27.282 ms 29.096 ms HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.3 1.0 0.3 7.0 2.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. adm-b5-link.telia.net 0.0% 10 0.5 0.7 0.5 1.9 0.4 4. adm-bb3-link.telia.net 0.0% 10 9.9 1.7 0.7 9.9 2.9 5. adm-b2-link.telia.net 0.0% 10 1.4 1.7 1.3 3.3 0.7 6. ae-13.r02.amstnl02.nl.bb.gin.ntt.net 0.0% 10 1.4 1.5 1.2 2.8 0.4 7. ae-2.r22.amstnl02.nl.bb.gin.ntt.net 0.0% 10 1.1 9.6 1.1 43.5 12.6 8. ae-5.r23.londen03.uk.bb.gin.ntt.net 0.0% 10 8.0 10.2 7.7 24.0 5.0 9. ae-2.r02.londen03.uk.bb.gin.ntt.net 0.0% 10 8.3 7.5 6.5 8.3 0.5 10. be1.er10.thlon.isp.sky.com 0.0% 10 8.4 10.5 7.6 14.0 2.1 11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 12. 027cf1fc.bb.sky.com 0.0% 10 27.8 29.9 26.2 38.0 4.2 | ||
 | Unplayable lag (UK)(5) | February-19-2015 3:42 AM PST (10 years ago) |
| Hello, There appears to be packet loss on the very first hop, here: 1/ 100 = 1% | 1 2ms 1/ 100 = 1% 0/ 100 = 0% 192.168.0.1 To me this implies an issue connecting to the router. May I ask which kind of connection you're using? If you're using a Wireless connection, can you try connecting with a wired Ethernet connection, then see if that helps at all? I ask not as a permanent solution, but just as a way of identifying a cause. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
