Avatar of OneHungLow #2822
OneHungLow #2822
Unbelieveable Queue Times(1)Category: PTR FeedbackNovember-21-2014 7:33 AM PST (8 years ago) Go to Blizzard forum post
Please check as to why not only rediculous length of time spent queuing for a game but time increases the longer you wait.

In addition, unable to leave queue via cancel button.

Avatar of Vaneras
Unbelieveable Queue Times(64)November-24-2014 2:17 AM PST (8 years ago) Go to Blizzard forum post
I understand your frustration guys, but I'm afraid this might be a case of more people wanting to test changes on the PTR than there is capacity for. I don't really have anything else I can say about the queue right now, which I apologise for, but I just wanted you guys to know that we are not ignoring your feedback on this.
Avatar of Vaneras
Unbelieveable Queue Times(98)November-26-2014 8:11 AM PST (8 years ago) Go to Blizzard forum post
Posted by: OneHungLow

''The current wait times are indeed high for the PTR, and we're thrilled about the big turnout for testing. Thank you to everyone for your dedication and quality feedback!

We've set up every resource we have available for the PTR to help with the queue times. However, as a test realm, the PTR is not meant to accommodate the same amount of demand as our live servers. Simply put, this is much more PTR activity than we normally see!

We're grateful to see so many eager testers, and look forward to your feedback.

This was the last post on the US D3Fans frontpage. Really? Really?

In this day and age and with a company such as Blizzard, they put out a single Test realm (which in itself a huge mistake), yet fail to allocate enough resources to accommodate it's Worldwide player base.

I get what you are saying, but you have to remember though that the PTR is merely a temporary testing environment, and as such it typically does not appeal to a very large number of players like the live environment does... normally the capacity on the PTR is more than sufficient to handle the number of players interested in helping us test future content, and as such we rarely have a need for additional capacity.

As you may know, it is always a sensible thing to have some extra resources available in reserve for those special circumstances were there is a extraordinary need for capacity, but you also have to balance things out so there are not too many extra resources idle in reserve that would be more useful elsewhere.

This PTR patch is unique from our previous ones, in that it has attracted a much larger number of players than usual, who are eager to help us test the next patch. The number of players this time around is so large that all our resources available for PTR testing is now in use and at capacity... this is btw not a mere matter of throwing another wad of cash after additional hardware, it takes a lot of time and preparation as well to set up a PTR environment, and it is therefore no simple task to address a matter like this in the middle of a testing phase as you can maybe imagine.

I know this maybe doesn't help you feel less annoyed from having to sit through a queue like this, but I hope it at least helps giving you a greater understanding of the situation from our end.
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