Rollback Policy Changed for Diablo III in US and EU

Items on rolled back accounts will be bound to account, and cannot be traded or sold

Diablo III Items
Blizzard has changed a policy on their servers in the Americas and Europe, so that items in accounts that have been restored are now Account-Bound, and can no longer be traded or sold to other players. This is the same policy change that we reported on back in December for the Asian Diablo III servers. That policy change is now happening on other servers, to stop the "duping" that has happened by people abusing the policy.

The Diablo III account restoration process is a policy that handles accounts which have been compromised in some way, usually because the account was "hacked" or stolen. The Battle.net Support article details the normal process for dealing with that.

Some players were using that process to copy or "dupe" items. Once a player had loaded up an account with high powered armor, weapons, and gems he would make it appear as if the account was compromised. After handing off the original items, the account would be restored and then a second copy of all those items would exist on the account. In this way, players were abusing the system to make multiple copies of the same items, and then selling or using duplicate items.

The Asian Diablo III servers were updated in December to prevent this from happening, by making all equippable items in a Diablo III account change and become Account-Bound, once the account is restored. Here are the blue posts detailing how it will all work.
Last December, we made some changes to our regional account rollback policy for players in our Asia region. We implemented this update to protect the in-game economy from the noted rise of false compromised account claims by players attempting to gain duplicate items.

This policy has proven very effective in helping reduce the number of duplicate items in the game while still allowing us to assist legitimately compromised players, and now we’re ready to roll it out for our Americas and European regions.

[What's Changing]

Starting on Tuesday, April 2, all character equipment including weapons and armor restored via the Diablo III rollback service will become bound to the restored account. This means restored items cannot be traded with other players or posted on the auction house, but that they can still be shared with other characters on the account and sold to merchant NPCs.

As always we are committed to continuing to monitor the overall health and economy of the game and make additional tweaks if necessary.

[Protecting Your Account]

Considering that the rollback service is intended to help players whose accounts have been compromised, we obviously wish that no one ever needed to use it. The best way to help protect yourself from account compromise is to secure your PC and Battle.net account, for example by adding a Battle.net Authenticator. While no security measure is completely foolproof, we've often found that many accounts are compromised a second time simply because players do not take any action to protect themselves after being compromised the first time.

To learn more about the Battle.net Authenticator and some best practices for securing your PC against viruses and malware, check out the links below.

Posted by: Singleton

How about gold and other commodities?


Gold and other commodities will not be bound, only wearable items. When implementing policy changes like this that can affect the in-game economy as well as a player's experience, it's really important to us to take a measured approach.

That said, binding wearable items is a first step. We'll be monitoring how/if this policy change improves the issues we've had with false compromise reports in the Americas and Europe, and are totally open to making additional changes as needed (which may include adjusting how commodities are restored during rollbacks as well).
Posted by: AxeLord

I wonder why, if they did this on the Asia server last December, did it take 3 more months to do it on the America's server


Account compromise issues were particularly pronounced in our Asia region, much more than the Americas or Europe, so we decided the policy change would make the most sense to roll out in that region first and then monitor how it affected false compromise claims.

We saw really good results after this policy was implemented there, and now we're really happy to be bringing the same policy update to our players in NA, LatAM, ANZ, and EU. :)
This change should put a halt to the "dupes" we've seen floating around for sale on the Auction House, and help keep the Diablo III economy solid.
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